IT Manager

My client offers a full range of packaging equipment and supplies, and they are seeking an IT Manager to lead and develop a team of technology/business analysts.

The role involves managing software application implementations, collaborating with various departments, and ensuring compliance with industry standards.

Retail ,Logistics, Packaging Services Wholesale

Responsibilities

• Manage the implementation and optimization of software applications, ERP systems, and reporting tools
• Write and assist in writing user stories, test cases, and training materials
• Participate and/or lead morning standup sessions and perform training or assist in training as needed
• Take ownership of the Azure DevOps work management system
• Lead and own small to medium size technology projects from ideation through completion with minimal supervision
• Collaborate with IT, Operations, Finance, and other departments to understand needs and deliver technology-driven solutions
• Evaluate existing systems and workflows, making recommendations for upgrades or process improvements
• Coordinate with vendors and service providers to ensure effective technology support and solutions
• Ensure accurate and timely development of reports, dashboards, and performance metrics
• Oversee testing, quality assurance, and documentation of system changes and upgrades
• Prepare and present findings, recommendations, and project updates to executive leadership
• Ensure compliance with internal policies, industry standards, and data security regulations
• Assist with technology budgeting, forecasting, and cost analysis
• Perform other related duties as assigned

Qualification

• ERP/CRM systems
• SQL
• Business process analysis
• Database management
• Reporting tools
• Project management
• Analytical skills
• Microsoft Office Suite
• Data security knowledge
• Communication skills
• Problem-solving skills

Required

• Bachelor s degree in information technology, Computer Science, Business Administration, or related field required
• 5+ years of technology or systems analysis experience, with at least 2 years in a supervisory/management role
• Strong understanding of business process analysis, system implementation, and ERP/CRM systems
• Knowledge of SQL with the ability to read and interpret simple and medium queries in complexity
• Experience with database management, reporting, and analytics tools
• Excellent problem-solving, analytical, and project management skills
• Strong verbal and written communication abilities
• Ability to manage multiple priorities and deadlines effectively
• Proficient in Microsoft Office Suite and relevant business intelligence/reporting software
• Knowledge of data security, compliance, and IT governance best practices

Preferred

• Master's degree preferred
• Experience in a distribution environment is a plus