Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly.

Responsibilities:
Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk.
Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings.
Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff.
Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools.
Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality.
Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices.
Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented.
Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents.
Travel to client locations as needed to provide in-person technical assistance and equipment support.

Requirements

1-2 years of experience in IT support, help desk, or desktop support roles.
Working knowledge of Windows operating systems, including Windows 10, in a business environment.
Familiarity with Active Directory user administration and service desk ticket management.
Ability to troubleshoot common technical issues involving hardware, software, and peripheral devices.
Strong communication skills with the ability to support end users in a clear, detail-focused manner.
Comfortable working hands-on with desktop equipment and managing tasks independently.
Experience supporting Microsoft-based environments; exposure to Mac systems is a plus.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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