QA Manager

Title: QA Manager

Location: Richardson, TX (On-site role)

Duration: Full Time

Key Responsibilities
Test Strategy & Planning
•    Own and evolve the enterprise test strategy across functional, regression, automation, integration, and performance testing.
•    Define and maintain testing standards, best practices, and quality metrics aligned to business goals.
•    Partner with Product, Engineering, and DevOps to embed quality throughout the SDLC.
•    Oversee automated test suites (UI, API, backend) and ensure integration into CI/CD pipelines; champion shift left testing.
Team Leadership & Management
•    Provide strategic people leadership for Managers, Senior Delivery Leads, Test Architects, and cross functional QA/engineering teams.
•    Mentor and develop leaders at multiple levels to strengthen organizational capability and technical excellence.
•    Lead all core people management responsibilities: performance, career development, succession planning, and talent retention.
•    Drive resource and workforce planning aligned with delivery priorities and long term objectives.
•    Build a high performance culture centered on accountability, collaboration, quality, and continuous improvement.
Execution & Delivery
•    Ensure all testing activities are delivered on time, within scope, and with high quality.
•    Oversee defect triage, root cause analysis, and quality risk management.
•    Provide clear, data driven quality insights to leadership and stakeholders.
•    Continuously improve testing efficiency, reliability, and automation maturity.
Process & Quality Governance
•    Maintain and strengthen QA processes, including test planning, test case management, and release readiness.
•    Promote and enforce industry best practices across test strategy, automation, and quality governance.
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Required Qualifications
•    Director / Senior Director–level leader with experience overseeing Managers, Senior Delivery Leads, Architects, and cross functional engineering teams.
•    18+ years of total experience in QE/QA/Software Engineering with progressive leadership roles.
•    10+ years of direct people management experience leading multi layered technical organizations.
•    Proven experience building and scaling QA organizations in enterprise environments.
•    Strong hands on background in test automation (e.g., Selenium, Playwright).
•    Solid understanding of CI/CD (Azure DevOps, GitHub Actions, Jenkins).
•    Demonstrated success designing and executing enterprise test strategies.
•    Experience working within Agile/Scrum delivery models.
•    Strong analytical and communication skills with the ability to influence stakeholders.
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Preferred Qualifications
•    Experience with cloud based testing (Azure, AWS, Google Cloud Platform).
•    Knowledge of performance testing tools (JMeter, LoadRunner, k6).
•    Familiarity with API testing frameworks (Postman, REST Assured).
•    Experience in large scale SaaS or enterprise platform environments.