Position: Amelia Developer (Voice & Chat)
Location: San Antonio, TX / Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix, AZ - onsite
Key Skills & Experience to Highlight
Conversational AI Platform Experience: Direct experience with Amelia (formerly IPsoft) is primary.
Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.
NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.
Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML).Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like Servicenow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python Javascript, React Js
Technical Proficiencies: Python (4+ years preferred), JSON, and familiarity with ServiceDesk or IT Ops automation.
Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT
Role Descriptions: Amelia Developer ( Voice Chat )
Desirable Skills:
CTI Cisco~Genesys Inbound Voice
Experience Required: 6-8
Warm Regards,
Sunny
SYSMIND LLC
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.
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