IT Technical Support

This Jobot Consulting Job is hosted by: Merwan Zattam
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $22 - $26 per hour

A bit about us:

We are a leading strategic service provider with over 25 years of experience helping organizations transform their technology infrastructure to drive business success. Our team specializes in delivering innovative IT solutions across cloud services, cybersecurity, networking, data center modernization, and managed services.

With a client-centric approach, we empower businesses to overcome complex IT challenges and accelerate their digital transformation. Our solutions are tailored to meet the needs of mid-market and enterprise clients across a wide range of industries, including healthcare, finance, government, and education.

Backed by a deep bench of certified experts and strategic partnerships with top-tier technology providers, we offer a comprehensive portfolio that includes cloud architecture and migration, disaster recovery, security operations, IT modernization, and more. Our mission is to help organizations not just keep up-but stay ahead-in an ever-evolving technology landscape.

Why join us?

Jobot Consultant Benefits
As a W2 contractor through Jobot, you'll have access to a comprehensive benefits package designed to support your health, well-being, and financial security:

Health & Wellness
Medical Insurance - Multiple plans available, including PPO and HDHP options

Dental Insurance - Coverage for preventive, basic, and major services

Vision Insurance - Includes exams, lenses, frames, and contact lenses

Financial Benefits
401(k) Retirement Plan - Includes employer match to help you save for the future

Weekly Direct Deposit - Reliable and convenient payment schedule

Time Off
Paid Sick Leave - In accordance with state and local laws

Paid Holidays - Select paid holidays may apply depending on contract length and client

Additional Perks
Access to Jobot's Dedicated Support Team - For payroll, HR, and benefits questions

Career Support - Ongoing access to a recruiter who advocates for your career goals

Option to Convert - Many Jobot contracts include potential for full-time hire

Job Details

Department Overview
The Information Technology Services Division / Customer Service Section provides comprehensive support to end users across California. Services include:
Planning and deploying systems statewide
Integrating new technologies
Migrating systems and testing software deployments
Surplus and disposal of equipment
Security support, including system isolation
Active Directory login troubleshooting, account resets, and multi-factor authentication setup
Windows Hello for Business configuration and troubleshooting
Help desk support (incoming calls, hardware deployment, printer setup and troubleshooting)
Technical documentation
YubiKey analysis and troubleshooting
Secret Server Delinea implementation and support
FIDO2 troubleshooting and documentation
Azure Virtual Desktop (AVD) implementation and troubleshooting
Support for Future of Public Health initiatives related to IT

Purpose of the Role
This request is for two experienced IT Technical Support Specialists (Customer Experience Analysts) to work collaboratively with the Customer Service Section to support critical security rollouts including YubiKeys, FIDO2, BitLocker, Windows Hello for Business (WHFB), and password scrambling-ensuring alignment with National Institute of Standards and Technology (NIST) standards.

The role will also be integral to the department's transition from Citrix Virtual Desktop Infrastructure (VDI) to Azure Virtual Desktop (AVD), supporting over 1,000 critical users, including those in Women, Infants, and Children (WIC), Office of Legal Services (OLS), Statistical Analysis System (SAS), and scientific research teams.

In addition, the role will assist in the implementation and rollout of Delinea Secret Server to securely encrypt and manage user login credentials, as well as manage Active Directory (AD) and Azure AD account creation, updates, and synchronization.

Without these resources, daily operations, security posture, and ongoing IT initiatives could be significantly impacted.

Mandatory Qualifications
Experience - Minimum of two (2) years in a technical or functional consulting, research, or relevant industry role, including presenting to technical and non-technical audiences.

Education - Bachelor's degree (a copy will be required).
Substitution: Four (4) additional years of qualifying experience may substitute for the degree requirement.
Preferred Add-on to Mandatory Experience:
Additional years of experience beyond the minimum (up to four years).

Desirable Qualifications
Process Auditing - At least two (2) years of experience auditing and analyzing IT equipment usage processes and information.

Data Gathering - Two (2) years of experience gathering and interpreting customer needs, satisfaction, and usage data related to IT infrastructure and implementation.

Conflict Resolution - Two (2) years of experience applying conflict resolution techniques; knowledge of diverse research practices and programming preferred.

Active Directory Expertise - Two (2) years of experience with Active Directory (AD) and Azure AD account creation, password resets, and maintenance.

Problem-Solving - Two (2) years of demonstrated analytical and troubleshooting skills with proven quick resolution capabilities.

Time Management - Two (2) years of experience managing time effectively and meeting deadlines.

Technical Documentation - Two (2) years of experience writing documentation for use by staff at various levels.

Enterprise Environment - Two (2) years of experience working in a large enterprise IT setting.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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