Voice Administrator

RESPONSIBILITIES:
A Kforce client is looking for an experienced Voice Administrator for a one-year contract position in San Antonio, Texas (TX).

Summary:
The ideal candidate will take initiative and is detail oriented. They proactively identify billing discrepancies, follow through on carrier disputes, and will manage their own workload with minimal supervision.


Projects/day-to-day work:
* Audit and reconcile 40+ monthly carrier invoices across AT&T and other telecom vendors as they come in
* Audit the corporate mobile fleet (~600 phones, hotspots, and tablets); Identify unused or orphaned lines, devices with no active user, and plans that can be right-sized or disconnected
* Work with AT&T to process disconnects, plan changes, and contract simplifications resulting from the audit
* Develop and maintain reporting dashboards and Excel reports to track telecommunications spend, inventory, billing trends, carrier performance, and realized cost savings
* Maintain carrier contract documentation, including contract terms, renewal dates, service agreements, pricing schedules, and supporting documentation

REQUIREMENTS:
* Experience managing telecommunications invoices, expense management, or carrier billing
* Experience supporting enterprise wireless environments (AT&T, Verizon, T-Mobile, etc.)
* Experience working with telecommunications carriers to resolve billing, provisioning, and service issues
* Advanced Microsoft Excel skills, including PivotTables, XLOOKUP/VLOOKUP, reporting, and data analysis
* Experience maintaining telecommunications inventory and documentation
* Experience identifying cost savings and improving operational processes
* Mobile fleet management: experience auditing corporate cell phones, hotspots, and tablets; Managing activations, disconnects, and plan optimizations with a carrier
* Strong customer service and communication skills with the ability to work effectively across technical and non-technical teams; The candidate is a strong communicator who can translate complex invoice and carrier data into plain language for internal customers and feels comfortable working with telephony carriers on changes and disputes
* Experience with carrier circuit administration or telecommunications inventory management is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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