Usability Researcher 2

Title: Usability Researcher 2

Location: Hybrid (3 days a week - Redmond, WA)

Duration: 3+ Months

Pay Range: $55/Hr. - $60/Hr. on W2

Job ID: 371265

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description:

We are looking for a UX Researcher with the ability to conduct a range of qualitative and quantitative research methods impacting both product direction and detailed experience design. You will work with and receive mentorship from a supervising Senior UX Researcher. You will be joining 20+ talented UX researchers whose charter is to influence product direction, determine what to build, and design end-to-end experiences for all developers that are useful, usable, and desirable. In this role, you will work in a highly collaborative environment with engineering, design, product management, and business teams across the division to help make customer-driven decisions. Your work will happen in the context of a lean or agile development environment supporting the release cadence of teams as well as helping define the strategic direction of products. You will have access to a state-of-the-art, modern research lab facility equipped for a variety of research types located in a central hub area on campus. You will use remote tools incorporating the latest technology to collaborate with a distributed team and to execute research on a global customer base.

Top 3 Hard Skills Required + Years of Experience
1. Minimum 4 years' experience with both Qualitative and Quantitative research methods
2. Minimum 4 years' experience with a technical background/experience in a technical industry
3. A Portfolio/previous work samples: The ideal portfolio shows off the candidate's previous work and describes the candidate's impact and role on the project.

Responsibilities for this role include:

• Design and apply a range of qualitative and quantitative research methods to all product stages from conception to release, including lab-based usability tests, interviews, surveys, focus groups, and field research


• Collaborate closely with engineering, design, product management, and business partners during all steps of research


• Translate research findings into actionable recommendations and deliver them in compelling ways


• Triangulate multiple data sources into integrated insights


• Communicate and evangelize research results to engineering and business teams


• Evangelize UX research as an essential aspect of product development


• Coach other roles on UX research best practices and methods

Required skills for this role:

• A degree in human-computer interaction, cognitive psychology, behavioral science, or related field or equivalent experience


• Thorough knowledge and experience of a range of UX research approaches and methodologies


• Strong analytical and synthesis skills with a proven ability to turn research results into product insights


• Strong written and verbal communication skills with the ability to influence a range of audiences


• Excellent project management skills, including the ability to manage multiple projects concurrently


• The ability to work independently and be flexible to rapidly changing schedules and demands


• The ability to get up to speed with a new area quickly


• Familiarity with modern developer platforms and ecosystems and/or strong aptitude for learning new technologies


• Value diversity and inclusivity in the workplace

Explain a typical day in the role.:

Typical task breakdown and operating rhythm: The role will consist largely of designing and applying qualitative and quantitative UX research methods to all product stages from conception to release, including lab-based usability tests, interviews, surveys, focus groups, and field research, then translating research findings and data into actionable recommendations. A small amount of time will be spent communicating these findings to leadership and ad hoc work.

What is the ideal background of a candidate for this role? Best vs. Average:

The ideal resume would contain a good mix of experience in both qual and quant methods, as well as a strong technical understanding (preferably in coding/development) to better understand the customer.

Disqualifiers:

Candidates must have a technical background, preferably working on research for product development in the tech industry for this role.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

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