Description:
Department: Field Services
Reports to: VP of Field Service
Location: Remote, with 50 to 75% domestic travel
About the RoleWe build and service critical power distribution equipment for data centers, industrial facilities, and utility customers: remote power panels (RPPs), power distribution units (PDUs), and static transfer switches (STSs). As our installed base grows, our service organization is growing with it.
We are looking for a Senior Field Project Manager to own field execution end to end. You will plan and run commissioning and turnover on new installations, scope and execute large annual service campaigns across multi-site customer fleets, and manage the third-party technician network that performs much of that work. You will also help build the standards, procedures, and vendor compliance infrastructure that lets this business scale past the point where it can run on individual relationships and institutional memory.
This is a customer-facing role. The person in this seat is the face of our service organization at the site level, and their credibility with customer facilities and engineering teams directly drives renewal and expansion of service agreements.
Benefits:Rise Power Systems offers a generous benefits package to include the following:
- Medical, Dental, Vision, Life Insurance, Short Term Disability, Supplemental Insurance Options, Pet Insurance
- 401k with company match
- PTO and Paid Holidays
What You Will DoCommissioning and field execution Plan and execute factory witness testing, site acceptance testing, IST, ORT, energization, and turnover on RPP, PDU, and STS installations.
Develop commissioning scripts and test procedures aligned with NETA and customer commissioning agent requirements.
Coordinate with general contractors, electrical subcontractors, commissioning authorities, and customer facilities teams.
Serve as the on-site technical authority: punch list closure, root cause analysis, and escalation to engineering.
Annual service campaigns Scope, price, schedule, and execute preventive maintenance campaigns across distributed multi-site fleets.
Plan around customer maintenance windows, change management processes, and concurrent maintainability constraints.
Manage campaign budget, labor forecasting, parts logistics, and schedule adherence.
Trend asset condition data to support condition-based maintenance and proactive replacement recommendations.
Third-party oversight and vendor compliance Select, onboard, qualify, and manage third-party service vendors and independent technicians.
Track compliance across training currency, insurance certificates, site access clearances, test equipment calibration, and safety performance.
Conduct field audits, assess work quality, and issue corrective actions.
Own vendor scorecards, rate agreements, and network composition decisions.
Standards and quality Author and maintain commissioning procedures, preventive maintenance protocols, service bulletins, and field report templates.
Support the quality management system through nonconformance reporting, CAPA, and field-to-engineering feedback loops.
Customer relationships and service growth Own field-level relationships with facilities managers, chief engineers, and reliability teams.
Develop service revenue through agreement renewals and expansions, retrofits, spare parts programs, and training services.
Support sales with technical scoping, site walks, and proposal input.
Work Environment Travel: 50 to 75%, primarily domestic. Travel is campaign-driven and comes in concentrated blocks rather than evenly distributed weeks.
Schedule: Work frequently occurs during customer maintenance windows. Night, weekend, and holiday work is a regular feature of this role, along with occasional emergency response outside normal hours.
Physical: Ability to lift and carry up to 50 pounds unassisted, climb ladders, and work standing, kneeling, or in confined and elevated positions for extended periods.
Environment: Active construction sites, energized electrical rooms, mechanical spaces, and outdoor conditions with exposure to heat, cold, noise, and dust. Full arc-rated PPE required in designated areas.
Requirements:
Required Qualifications 10 or more years of progressive experience in field service, commissioning, or project management in the electrical power industry.
At least 5 years working directly on low- and medium-voltage power protection and distribution equipment in commercial and industrial environments. Relevant equipment includes switchgear, switchboards, panelboards, UPS systems, static and automatic transfer switches, PDUs, RPPs, busway, and protective relaying.
Demonstrated ability to plan and execute multi-site field programs, including scheduling, budgeting, subcontractor management, and reporting.
Working knowledge of electrical one-line diagrams, schematics, control and wiring diagrams, submittal packages, and equipment specifications.
Experience with electrical test equipment and methods, including insulation resistance testing, contact resistance testing, primary and secondary injection, power quality analysis, and thermographic inspection.
Ability to establish credibility quickly with both craft-level technicians and customer engineering leadership.
Valid driver\'s license and a passport, or the ability to obtain one.
Ability to pass customer-required background checks and drug screening for data center and utility site access.
Preferred Qualifications Bachelor\'s degree in electrical engineering, mechanical engineering, or another STEM field. Equivalent experience, a military technical background, or a completed electrical apprenticeship will be considered in place of a degree.
Direct experience in hyperscale, colocation, or enterprise data center environments, including familiarity with concurrent maintainability, fault tolerance, and Uptime Institute Tier concepts.
Experience on the owner or end-user side of the table with a hyperscale operator.
Prior field service experience with an OEM in the critical power or electrical distribution space.
Experience working with electric utilities or with utility interconnection and service equipment. Utility-scale BESS, renewables, or generation commissioning experience transfers well.
Familiarity with EPMS, BMS, and branch circuit monitoring integration and point mapping.
Familiarity with ISO 9001:2015 quality management systems, including internal audit and CAPA processes.
Experience building or scaling a third-party service delivery network.
PMP, CMRP, or NETA Level III or IV certification.
OSHA 30-Hour certification, General Industry or Construction. Candidates holding only OSHA 10-Hour will be expected to complete the 30-Hour course within 90 days of hire.
NFPA 70E electrical safety training, current within the last three years, with qualified electrical worker status.
First Aid, CPR, and AED certification.
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