ServiceNow AIOps

Remote • Posted 13 hours ago • Updated 7 hours ago
Contract Independent
No Travel Required
Remote
Depends on Experience
Fitment

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Job Details

Skills

  • ITSM
  • SNMP
  • OOTB
  • Machine Learning
  • Metric Intelligence (MI)
  • Health Log Analytics (HLA)
  • Event Management

Summary

ServiceNow AIOps
Remote 

JD

  • Implement and configure ServiceNow AIOps, including:
    • Event Management
    • Health Log Analytics (HLA)
    • Agent client collector implementation and Metric Intelligence (MI)
    • Machine Learning–based anomaly detection
  • Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into ServiceNow.
  • Design AIOps architecture, data flows, dashboards, and service health models.
  • Configure alert rules, correlation logic, noise reduction policies, and service impact models.
  • Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.
  • Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents
  • Collaborate with Cloud, DevOps, and ITSM teams to deliver endtoend solutions.
  • Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.
  • Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.
  • Solid knowledge of cloud platforms (AWS/Azure/Google Cloud Platform) and ITIL processes.
  • Strong analytical and problemsolving skills.
  • Excellent communication and clientfacing abilities.
  • ServiceNow certifications (CSA, CISITOM, CISDiscovery, CISEvent Management) good to have.

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10118140
  • Position Id: 8912216
  • Posted 13 hours ago
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