Help Desk or Service Desk (IT)

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** We will NOT accept 3rd Party (C2C) Contractors **
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JOB DETAILS:
Position:Jr. Help Desk IT Technician (Level 1)
Job#: 44279
Duration:5 Months To Hire (Contract-To-Hire)
Location:ONSITE: San Juan Capistrano, CA 92675
Pay Rate:$19.00 per hour (W2 ONLY)

This role is 100% ONSITE MON-FRI, no remote work offered

A growing IT Managed Services company is seeking an entry level resource who is wanting to grow their experience in the I.T. industry.

Primary responsibilities will be to answer all incoming service phone calls as initial point of contact for help desk.
Log client issues in ticketing system for escalation process or resolve basic initial requests.
Associate will monitor incoming alert emails, system dashboards, security alerts, and other relevant information from client networks for processing through the company help desk.
Associate will assist main help desk manager in organizing client network data and day to day information.
Associate will apply skills described above in resolving clients issues both over the phone and through email.
Troubleshoot basic computer software / web issues.
Troubleshoot basic computer hardware.

REQUIRED EXPERIENCE:
1+ years of experience providing Help Desk IT or Service Desk support
Experience using ticketing systems to track incidents and request
Experience monitoring incoming alert emails, system dashboards, security alerts, and other relevant information from client networks for processing through the company help desk.
Troubleshoot basic computer software / web issues.
Troubleshoot basic computer hardware.
Excellent customer service skills and communication skills
MUST be willing to convert to a full-time employee after 5 months

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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans