Help Desk/Desktop Support Analyst

Description

We are looking for a motivated Help Desk/Desktop Support Analyst to join our team in Houston, Texas. This contract-to-permanent position offers an opportunity to provide critical technical support to end-users while gaining exposure to a dynamic IT environment. The ideal candidate will excel at troubleshooting, customer service, and working collaboratively to ensure seamless operations.

Responsibilities:
Deliver first-line technical assistance for hardware, software, and network-related issues.
Diagnose and resolve problems involving desktops, laptops, mobile devices, and peripheral equipment.
Manage user accounts, including password resets and access provisioning via tools such as Active Directory and Microsoft 365.
Escalate unresolved issues to higher-level support teams for advanced troubleshooting.
Record incidents, solutions, and processes systematically within the ticketing system.
Facilitate onboarding and offboarding procedures, including device setup and user account configuration.
Track and maintain an inventory of IT assets to ensure proper documentation and accountability.
Adhere to established IT policies, procedures, and security standards to maintain system integrity.

Requirements

At least 1-3 years of experience in a help desk or service desk position.
Proficiency in Windows operating systems and Microsoft 365 applications.
Familiarity with Active Directory and foundational networking concepts.
Hands-on experience with ticketing systems such as ServiceNow, Jira, or similar platforms.
Strong diagnostic and problem-solving abilities.
Excellent communication skills and a customer-focused mindset.
Preferred: Associate's or Bachelor's degree in Information Technology or a related discipline.
Preferred: Certifications like CompTIA A+, Network+, or equivalent credentials.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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