We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW. We are currently seeking a
IT Specialist II for a Full-Time Remote position.
Job Summary:This role is largely responsible for providing remote telephone and email-based IT operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This position requires a high level of IT support knowledge, customer service experience, good communications skills and work ethic. This is an Enterprise Operations Support role, as such it will require commitment on your part as well as ours.
Essential Functions:- Some of the primary responsibilities of this role would include:
- Remote telephone-based Call Center / Help Desk / Service Desk support services
- Owning, tracking, troubleshooting and resolving IT incidents and service requests
- Fulfilling requests and resolving incidents daily to ensure service-related issues are identified and resolved within established Service Level Agreements (SLAs)
- This remote telephone based operational support role requires a service-oriented mentality, high sense of ownership of the incidents, problems, and requests, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.
Education:- High school diploma or equivalent. Bachelor's Degree preferred.
- COMP Tia A+ Certification - required within 90 business days of hire.
Preferred/ Related Knowledge Requirements/Skills: (Coachable)- Critical Thinking Skills
- Active Listening and Effective Communication skills
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- Enterprise Ticketing Application (ITSM) Experience - BMC Remedy Service Management experience preferred.
- Active Directory Experience
- VPN Experience (Global Protect.)
- Remote Support Software (Bomgar)
- Office 365 Support (TEAMs, OneDrive, Microsoft Outlook, etc.)
- Mobile Devices (Android and iOS)
- Software Installation Experience
- Web Browsers (Google, Edge, Chrome, and Mozilla)
- Printer Support Experience
- Network Drive Support Experience
- Operating Systems (Windows 11)
Experience:Two (2) + years' experience in an high volume enterprise level call center, help desk, or service desk operation
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.
Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.
Learn More about our Benefits and Culture!
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