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AV Support Engineer

• Posted 11 hours ago • Updated 11 hours ago

Full Time

USD $73,389.00 - 95,564.00 per year

Fitment

Dice Job Match Score™

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Job Details

Skills

Communication
Collaboration
Presentations
AV
Testing
Business Intelligence
Cabling
Video
Event Planning
Logistics
Test Plans
Management
ServiceNow
SLA
User Experience
Electrical Wiring
Firmware
Service Desk
Training
Procurement
Laptop
Inventory
Remote Support
Documentation
Audiovisual
Network
Operating Systems
Videoconferencing
Computer Hardware
Computer Science
Information Systems
Microsoft
Rally
CompTIA
Network+
SAP BASIS

Summary

Job Description

This position is responsible for the design, implementation, maintenance, and support of audiovisual systems for NTTA while also providing advanced desktop support to end-users across the organization. This position will be a critical part of our IT team, dedicated to designing, implementing, and maintaining high-quality audio and visual systems. Having expertise will be instrumental in enhancing our organization's communication, collaboration, and presentation capabilities. Shouldering a wide range of AV projects, from conference room setups to boardroom events support ensuring audio and video quality meets the highest standards. This position provides an opportunity to be at the forefront of the transforming Audio-Video experience connecting, communicating, and captivating the meeting attendees.

Starting Rate: $73,389/annually - $95,564/annually

Retention Bonus: $1500

Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.

Responsibilities:

Installs, configures, operates, maintains, and upgrades video conferencing equipment, testing in the environment, and infrastructure.
Installs, configures, operates, maintains, and upgrades of Crestron, Bi-Amp, Extron, 32-channel digital mixers for live sound production, Swagit type video switchers and camera equipment, PC software, and many types of cables, extenders, video and audio peripherals from Shure, Epson, and Samsung.
Schedules, setup, and disconnects video conference devices for internal and external meetings.
Provides video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
Utilizes the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
Troubleshoots and resolves video conferencing and event service incidents, and hardware/software issues.
Adheres to SLA's and maintain maximum uptime for the video conferencing environment and event services.
Collaborates with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.
Maintains accurate documentation of audiovisual system configurations, wiring diagrams, and equipment inventory.
Interacts with audiovisual equipment vendors for procurement and support.
Keeps audiovisual equipment firmware and software up to date to ensure optimal performance and security.
Investigates and resolves escalated IT service desk tickets efficiently, ensuring minimal downtime for end-users.
Offers guidance and training to end-users on using IT systems and applications effectively.
Assists in the procurement of desktops, laptops, and peripherals, ensuring compatibility and cost-effectiveness while maintaining an accurate inventory of all IT hardware and software assets.
Provides advanced desktop support to end-users, resolving complex technical issues related to hardware, software, and network connectivity.
Manages the deployment of software updates and patches to end-user devices.
Creates and updates documentation for IT procedures and troubleshooting guides.

Qualifications:

Minimum:

High school diploma
5-7 years' experience
Experience designing, configuring, and troubleshooting A/V systems.
Knowledge and experience with audiovisual and desktop technology including, network troubleshooting, operating systems, projectors, displays, sound systems, videoconferencing, hardware, and software, etc.

Preferred:

Bachelor's degree in computer science, information systems or related field
7-9 years' experience
Experience with industry standard virtual meeting platforms such as Zoom, Microsoft Teams, Teams Rooms, Meetup or Rally Bar, etc.
CompTIA A+, CompTIA Network+, AVIXA CTS or related certification

NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1438bf
Position Id: b5010e311da21f6870ac170c3770618d
Posted 11 hours ago

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