Network Operations Center (NOC) Technician - Overnight ShiftJob DescriptionWe are seeking a Network Operations Center (NOC) Technician to support a 24x7x365 operations environment. This role is responsible for monitoring, troubleshooting, and supporting high-availability network and communications systems while ensuring timely incident response and resolution. This position works closely with team members to maintain critical customer services.
Shift: Overnight |
11:00 PM - 7:30 AMThis role requires availability for weekends and holidays as part of a rotating schedule.
Primary Responsibilities- Monitor network management systems and engage telecommunications providers to drive service restoration.
- Track incidents and maintain accurate, real-time updates within the incident management system.
- Troubleshoot and resolve systems and network problems with limited scope and complexity.
- Support high-availability IP networks, messaging systems, and air-to-ground data communication systems.
- Respond to routine technical inquiries from internal business units and external customers.
- Escalate issues appropriately and collaborate with team members to resolve moderate to complex incidents.
- Take a lead role in resolving lower-complexity issues affecting customer services.
- Monitor system performance and troubleshoot, resolve, or escalate network-related issues as needed.
- Interpret and apply established processes while exercising sound judgment; errors may impact service availability.
- Understand deployment, configuration, and maintenance processes and assist with improving efficiency through tools or automation.
- Participate in network design discussions and system configuration activities.
- Analyze issues and provide customers with guidance and recommendations for resolution.
- Perform additional duties as assigned.
Required Skills & Qualifications- Strong customer service and communication skills.
- Basic to intermediate understanding of networking and system operations in a NOC environment.
- Ability to troubleshoot and analyze technical issues methodically.
- Experience working with incident management or ticketing systems.
- Ability to follow defined processes while exercising independent judgment.
- Comfortable working overnight shifts, weekends, and holidays as required.
- Ability to work effectively in a fast-paced, 24/7 operational environment.
Work Environment- 24x7x365 Network Operations Center
- Overnight shift schedule
- Team-oriented environment with escalation support from technicians
Job Type & LocationThis is a Contract to Hire position based out of Annapolis, MD.
Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Annapolis,MD.
Application DeadlineThis position is anticipated to close on May 7, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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