Seeking an experienced L2 Production Support Engineer to provide operational support for enterprise automation platforms and business-critical applications. The role focuses on ensuring system stability, incident resolution, access governance, monitoring, and continuous service improvement across RPA and application environments.
Key Responsibilities:
Provide Level 2 support for RPA platforms such as UiPath, Blue Prism, Pega, and Agentic tools
Manage incidents, service requests, and change requests using ServiceNow while ensuring SLA adherence
Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues
Monitor application and infrastructure performance using Dynatrace and other monitoring tools
Support CIEM and access management using Saviynt, CyberArk, Okta, and BeyondTrust
Manage and support virtualized environments using vSphere
Troubleshoot .NET, web-based, mainframe, and enterprise applications
Develop automation scripts using C#, Python, and Batch scripting
Support CI/CD deployments using Jenkins and GitHub Actions
Maintain documentation, knowledge base articles, and runbooks in Confluence and SharePoint
Collaborate with development, infrastructure, and security teams for seamless production support
Required Skills:
Strong experience in L2 Production Support
Hands-on with RPA tools: UiPath, Blue Prism, Pega
Experience with ServiceNow ticketing system
Knowledge of CIEM and access management tools (Saviynt, CyberArk, Okta)
Experience with monitoring tools like Dynatrace
Proficiency in scripting: C#, Python, Batch
Experience with .NET applications and troubleshooting
Familiarity with CI/CD tools such as Jenkins and GitHub Actions
Good understanding of virtual environments (vSphere)
Strong analytical and problem-solving skills
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