PeopleSoft Support Operations Lead
100% Remote
Full Time
Experience: 10+ years of Peoplesoft Financials 9.2 GL, Peopletools version 8.60.11, AP, AM and Reports experience, with at least 5 years in a lead role for a large-scale enterprise.
Functional Expertise: Deep understanding of accounting principles (GAAP/IFRS), financial reporting, and the end-to-end Sub-ledger to GL reconciliation process.
Technical Proficiency: Skilled in Peoplesoft Financials 9.2 GL, Peopletools version 8.60.11,
AP, AM, SQL, SQR, and BI Publisher for troubleshooting and developing custom reports.
Responsibilities
Lead a technical team in maintaining 24/7 availability for PeopleSoft FSCM (v9.2), overseeing daily batch cycles, journal posting, and month-end/year-end close processes.
This candidate must possess deep knowledge of how sub-modules (AP, AM) feed the General Ledger (GL) and how to manage the complex reporting environment.
Technical Troubleshooting: Ability to use SQL to query backend tables (e.g., PS_VOUCHER, PS_JRNL_HEADER) and use Application Designer to debug existing PeopleCode or App Engine errors.
Incident & Problem Management: Responsible for resolution of production tickets by the team, manage the production support queue, ensuring the team meets Service Level Agreements (SLAs) and performing root-cause analysis (RCA) for recurring GL or AP batch failures.
Critical Period Support: Act as the primary lead during Month-End, Quarter-End, and Year-End closing. Coordinate with the Finance team to resolve "stuck" journals or out-of-balance reconciliations in real-time.
GL/AP/AM Integration: Mastery of the data flow from AP (Vouchers) and AM (Assets) into the General Ledger. You must be able to "follow the money" through the tables when a reconciliation fails.
Business Liaison: Serve as the primary IT liaison for Business stakeholders to review system health, explain technical constraints, provide guidance on reporting issues, and provide status updates of on-going issues.
Performance Metrics: Tracking team productivity via tickets resolved, system uptime, and business satisfaction scores.
Leadership: Proven ability to manage offshore/onshore AMS teams and handle high pressure production incidents
Thanks & Regards,
Anmol Rathor
Assistant Manager
USA Okaya Inc.
418 Broadway #7195, Albany, NY 12207
Landline: +1- Ext: 181
Direct Cell:
Email:
LinkedIn:
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