IT Support Technician

Westwood, MA, US • Posted 12 hours ago • Updated 12 hours ago

Contract W2

No Travel Required

On-site

70000 - 78000/yr

Top Prospect Group

Fitment

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Job Details

Skills

Network
Hardware Support
Technical Support
Tier 2
Microsoft Windows
CompTIA
Computer Networking
IT Operations
Linux
Software Support
Computer Hardware
Office 365
Networking

Summary

Take the next step in your support career and work on the complex systems and infrastructure challenges that truly test your technical depth.

Contract-to-hire

$70-78K

On-site in MA

Desktop support, network troubleshooting, level 2 support, windows, ticketing systems, hardware support, software support, O365

Overview

The Tier 2 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Level 1 support. This role focuses on advanced troubleshooting, system maintenance, and ensuring stable IT operations across hardware, software, and network environments.

Key Responsibilities

Resolve escalated issues involving operating systems, applications, and network connectivity
Perform advanced diagnostics and root cause analysis
Support Windows and/or Linux systems, including patching and updates
Troubleshoot hardware, software, and peripheral devices
Document solutions and contribute to knowledge base articles
Assist with basic infrastructure or data center support as needed

Qualifications

2–5 years of IT support experience
Strong knowledge of Windows/Linux and networking fundamentals (TCP/IP, DNS, DHCP)
Experience with ticketing systems and incident management
Strong analytical and communication skills
Bachelor’s degree or relevant certifications (CompTIA, Microsoft) preferred

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10415428
Position Id: 8900859
Posted 12 hours ago

Company Info

About Top Prospect Group

Top Prospect Group was founded by a select group of IT staffing professionals who believe in what they do and continuously strive for excellence. At TPG, we don’t subscribe to the just get the deal done philosophy common in most agencies, instead opting for a more personable approach. It’s what makes us different: we care! Motivated by a partnership philosophy, our staff possesses a deep understanding of how to forge mutually beneficial long-term relationships.

This proactive and partnership-focused approach to staffing allows us to deliver the highest levels of service to candidates and clients. Our Staffing Professionals offer more than 40 years of experience providing IT and Professional Staffing, Consult to Hire, Direct Hire and Project Based solutions, with a diverse range of clients from small niche organizations to mid-size and Fortune 1000 firms.

We have built our success on the value of partnerships. When it comes to matching the right person for the right job, we know precisely what each candidate has to offer and what the unique requirements are for each position. Our winning track record demonstrates the effectiveness of our partnership approach.

Are you a professional seeking new opportunities to showcase your skills and advance your career? Top Prospect Group is your gateway to exciting challenges and rewarding roles with industry-leading organizations.

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