Training & Learning Development Associate

Hybrid in Baltimore, MD, US • Posted 2 hours ago • Updated 1 hour ago
Contract W2
Contract Independent
12 Months
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Instructor-Led Training (ILT) / in-person training
  • Virtual Instructor-Led Training (VILT)
  • Adult learning
  • Customer Service Trainer

Summary

Position : Learning & Development Associate Customer Service

Location : Baltimore Maryland
Required to report to Canton or Merriweather Maryland at least once per month.

Required Qualifications
Bachelor's Degree plus 2+ years of training/facilitation experience OR Bachelor s degree waived with 4 additional years of relevant experience
Experience delivering:
o Instructor-Led Training (ILT) / in-person training
o Virtual Instructor-Led Training (VILT)
Strong understanding of adult learning methodologies
Strong proficiency in Microsoft Office Suite
Preferred Background
Prior experience within:
o Health insurance
o Insurance operations
o Customer service training environments
Insurance industry knowledge is highly valued
Training Environment
Facilitate classes of approximately 15 25 learners
Training programs generally run 8 10 weeks
Ensure consistent learner engagement and training quality
Ideal Candidate/ Candidates with backgrounds such as:
Customer Service Trainer
Contact Center Trainer
Insurance Training Specialist
Learning & Development Facilitator
Operations Trainer

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10110436
  • Position Id: JAY07102603TT
  • Posted 2 hours ago
Contact the job poster
Regi Mathew

Regi Mathew

Recruiter @ TalTeam
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