Incident Management Systems Analyst

Remote • Posted 2 hours ago • Updated 2 hours ago
Contract W2
Contract Corp To Corp
Contract Independent
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ServiceNow
  • Automation
  • Incident Management
  • Governance
  • Service Management
  • Process Analysis
  • Communication Skills
  • Self motivation
  • BUSINESS PROCESS IMPROVEMENT
  • Process Automation
  • Microsoft Teams
  • User Assistance
  • Information Technology Infrastructure Libraries (ITIL)
  • Information Technology Operations
  • Business Efficiency
  • Standardisation
  • Collaborative Software
  • Six Sigma Methodology

Summary

Job Title: Senior Incident Management Systems Analyst

Location: Halifax, NS (100% Remote within Canada – Preference for EST/CST candidates)
Duration: Contract
 


Job Description:

We are seeking a Senior Incident Management Systems Analyst to support the evolution and maturity of our Incident Management practice. This role focuses on enhancing Incident Management processes, automating manual activities, and driving strategies to reduce incident frequency and impact across IT operations.

The ideal candidate will bring strong expertise in ITIL v4 Incident Management, process optimization, and operational efficiency. While tools like ServiceNow are key enablers, the primary focus is on delivering scalable process improvements and measurable outcomes.


Key Responsibilities:

  • Design and implement improvements across the full Incident Management lifecycle aligned with ITIL v4.
  • Enhance incident coordination and communication using tools such as Service Operations Workspace, Statuspage, Zoom, and Microsoft Teams.
  • Identify and eliminate manual or inefficient processes through automation.
  • Drive standardization and governance across Incident Management practices.
  • Translate business/process requirements into platform solutions, primarily within ServiceNow.

Required Qualifications:

  • Bachelor’s degree or equivalent experience.
  • 8+ years of experience in IT operations, service management, or systems/process analysis.
  • Proven experience in leading Incident Management process improvements.
  • Strong knowledge of ITIL v4 Incident Management and related frameworks.
  • Demonstrated experience in process automation and optimization.
  • Ability to work independently and influence cross-functional teams.

Preferred Qualifications:

  • ITIL v4 Certification.
  • Six Sigma / Continuous Improvement certification.
  • Hands-on experience with ServiceNow Incident Management.
  • Experience with incident communication and collaboration tools.

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10204540
  • Position Id: 85007-2308-
  • Posted 2 hours ago
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