Help Desk Manager - HBITS-07-14573

• 60 months of experience providing L1 and/or L2 help desk support to end users via telephone, email, in-person Experience

• 40 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station

• 40 months experience supporting users with Office 365 applications including Outlook, Word, Excel and Powerpoint.

• 40 months experience diagnosing and repairing issues with HP and/or Xerox multi-function devices

• 40 months experience in using and also supporting users with with WebEx functionality.

• 36 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred, but not required.

• 36 months experience with imaging laptops

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Agency: Justice Center for the Protection of People with Special Needs

Project: ITS Liaison Unit

Detailed Job Description: The candidate for this position will be responsible for providing Level 1 and Level 2 help desk support to agency staff and performing technical maintenance and support services for agency IT and printing equipment