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Regular or Temporary:Regular
Language Fluency: English (Required)
Work Shift:1st shift (United States of America)
Please review the following job description:Truist is a purpose driven financial services company committed to building better lives and communities. Backed by strong risk management, innovation, and a client first mindset, Truist delivers trusted solutions through meaningful relationships and exceptional service. Technology plays a critical role in enabling Truist leaders to operate efficiently, securely, and without interruption.
The IT Executive Support Analyst is a white glove, high touch role providing dedicated technology support to Truist executives, Operating Council members, Board of Directors, and their administrative partners. This position delivers an exceptional executive support experience, operating with a high degree of urgency, confidentiality, and precision while building trust based relationships through consistent follow through, transparency, and professionalism. Provide coaching and direction for internal and externally staffed teams responsible for the design, development, testing, installation, deployment and support of the corporate-wide web and middleware technology infrastructures.
The successful candidate will act as a trusted technology partner-owning issues end to end, proactively anticipating needs, and ensuring executives maintain confidence that technology challenges are being addressed with speed, discretion, and professionalism. This role requires a strong blend of technical expertise, executive presence, and customer service excellence, along with the flexibility to adapt to rapidly changing priorities.
This position participates in a 7 day rotating after hours on call schedule to ensure continuous executive support for urgent issues outside of standard business hours.
This position will be based out of Charlotte, NC, five days per week with flexibility for extended hours as business needs require. ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Participate in a rotational after-hours on-call schedule, 7 days per week, to support urgent executive technology issues.
- Serve as the primary point of contact for executives, ensuring timely communication, end-to-end ownership, and resolution of incidents while developing and maintaining strong working relationships with executives and their administrative teams.
- Work closely with Executive Assistants to anticipate potential technology issues and ensure readiness for high-visibility meetings, events, and travel.
- Proactively test and validate technology during critical executive and Board of Directors meetings.
- Lead Coordinate with internal IT teams, Cybersecurity, AV/Live Events, vendors, and external partners to resolve complex issues.
- Manage escalated issues. Interact with counterparts in engineering, application development, configuration management, quality assurance, production support, and other technical and business partners.
- Maintain strict confidentiality and discretion when handling executive data, communications, and sensitive information.
- Identify patterns and recurring issues impacting executives and drive proactive solutions to improve reliability, efficiency, and overall technology experience.
- Participates actively in team meetings, standups, and continuous improvement initiatives.
- Document incidents, resolutions, and follow-ups in accordance with Truist operational and audit standards.
- Continuously seeks opportunities to improve the executive support experience.
- Ensure the development and documentation of policies, procedures, standards and technical infrastructure that support Executives. Provide documentation and training to allow for the turnover of the technical solutions to the IT operational teams for daily support.
- Stay abreast of industry developments and technical solutions.
QUALIFICATIONS
Required Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree in a business or IT field, or equivalent education and related training
2. Five years of experience managing in an IT environment
3. Five years of experience implementing and supporting large scale web/middleware solutions
4. Excellent written and verbal communication skills
5. Demonstrated proficiency in learning and applying technical concepts
6. Ability to successfully interact with all levels of management across all lines of business and negotiate complex technical issues
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Preferred Qualification1. Advanced troubleshooting expertise with Windows and macOS laptops and desktops.
2. Strong working knowledge of Microsoft Windows, macOS, iOS, and Android enterprise environments.
3. Proficiency with Microsoft 365 and enterprise collaboration tools, including Outlook (email, calendaring, and executive scheduling), Microsoft Teams (chat, meetings, and collaboration), OneDrive (secure file storage and sharing), and Office applications such as Word, Excel, PowerPoint, and OneNote, with the ability to support executive workflows, communication, and productivity.
4. Moderate to advanced understanding of Active Directory, including management of distribution groups and security groups.
5. Experience with endpoint device management and mobile device management using Jamf, Intune, and SCCM.
6. Experience working within ITIL-aligned processes using ServiceNow for incident, problem, and change management.
7. Experience provisioning and troubleshooting Multi-Factor Authentication (MFA), including Microsoft Authenticator and RSA Secure ID.
8. Experience troubleshooting printers, peripherals, basic networking, and VPN connectivity.
9. Familiarity with office telephony, mobile devices, and remote access tools.
10. Ability to support and troubleshoot Audio-Visual and presentation technologies (conference rooms, cameras, microphones, display systems).
11. Exceptional communication skills with the ability to translate technical issues into executive-friendly language.
12. Strong judgment, professionalism, and executive presence.
13. Expertise supporting mobile devices, including smartphones and tablets, across iOS and Android platforms.
14. Experience with mobile device enrollment, configuration, security controls, and policy enforcement.
15. Ability to troubleshoot mobile connectivity issues (cellular, Wi-Fi, VPN, roaming, MFA).
16. Knowledge of executive mobility use cases, including secure email, calendaring, messaging, and remote work scenarios.
17. Comfort providing in-person, on-site, and on-the-move support in executive offices, conference spaces, and off-site locations as needed.
OTHER JOB REQUIREMENTS / WORKING CONDITIONSSittingConstantly (More than 50% of the time)
StandingOccasionally (Less than 25% of the time)
WalkingOccasionally (Less than 25% of the time)
Visual / Audio / SpeakingAble to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / KeyboardingAble to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
AvailabilityAble to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
TravelMinimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.EEO is the Law E-Verify IER Right to Work
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