Job#: 3031885 Job Description: Senior Technical Support Engineer (L3)
Location: Charlotte, NC/Kennesaw, GA/Jacksonville, FL (On-site)
Employment Type: Contract
Contract Duration: 12 Months
Role Overview
A highly skilled technical professional is sought for the role of Level 3 Engineer. This position is responsible for providing advanced support, troubleshooting, and resolution of complex issues within the organization's IT infrastructure. The role will focus on the Regulatory Messaging project and requires an individual who can ensure minimal disruption to business operations through expert problem resolution.
Key Responsibilities
- Diagnose and resolve escalated technical problems to ensure minimal disruption to business operations.
- Implement, maintain, and optimize systems, networks, and applications according to industry best practices.
- Lead root cause analysis for recurring incidents and develop solutions to prevent future issues.
- Provide guidance and support to Level 1 and Level 2 engineers, assisting with technical development and knowledge sharing.
- Work closely with project managers and stakeholders to deliver infrastructure upgrades and new deployments.
- Document solutions, procedures, and technical standards for internal use.
- Maintain up-to-date knowledge of emerging technologies and security threats relevant to the organization.
Required Qualifications
Education: A bachelor's degree in computer science, Engineering, or a related field, or equivalent experience is required.
Experience: A minimum of 3-5 years of experience in a technical support or engineering role is required.
Technical Skills:- Advanced understanding of operating systems, networking, and security protocols.
- Hands-on experience with Python development, including troubleshooting and maintaining applications.
- Hands-on experience with .NET Core development, including troubleshooting and maintaining applications.
- Strong analytical and problem-solving abilities.
Preferred Qualifications
- Relevant industry certifications such as CCNP, MCSE, or CompTIA Security+ are desirable.
- A proactive and self-motivated approach to work.
- The ability to work independently and as part of a team.
- A demonstrated attention to detail and a commitment to quality.
Compensation
Pay Rate: $65.00/hr - $70.24/hr
We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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