Senior Digital Product Manager – Customer Platforms (Mobile Focus)

Senior Digital Product Manager – Customer Platforms (Mobile Focus)

Location: Dallas, TX (Hybrid – 3 days onsite: Monday–Wednesday)

Type: Contract-to-Hire

Overview

We are seeking a seasoned Senior Digital Product Manager to lead the development of customer-facing and franchise-facing applications within a fast-growing home services ecosystem. This role will focus on building mobile-first experiences (iOS & Android) that power customer engagement, membership programs, and service booking journeys.

The ideal candidate brings deep experience delivering end-to-end digital products—from concept to deployment on the Apple App Store and Google Play Store—with a strong understanding of data-driven personalization, platform integrations, and user experience optimization.

Key Responsibilities

• Own and drive the end-to-end product lifecycle across multiple initiatives including Customer Portal, Franchise Portal, and Membership Platform
• Lead development of mobile applications (iOS & Android) focused on service booking, customer profiles, and personalized recommendations
• Define and manage product roadmap, epics, features, and user stories, ensuring alignment with business goals and customer needs
• Collaborate closely with engineering, UX/UI, QA, and business stakeholders to deliver scalable and intuitive applications
• Oversee mobile app releases, including App Store & Play Store submission, compliance, and version management
• Ensure seamless data flow across systems (customer data, service history, membership status, scheduling systems, APIs)
• Drive AI-driven initiatives such as call handling, appointment scheduling, and personalized recommendations
• Leverage analytics, user behavior data, and feedback loops to continuously improve customer engagement and conversion rates
• Act as a key liaison between business, franchise stakeholders, and technology teams

Required Qualifications

• 10+ years of experience in Product Management, with strong focus on customer-facing digital products
• Proven experience delivering mobile applications (iOS & Android) from inception to App Store/Play Store deployment
• Experience working on platform-based products such as customer portals, booking systems, or membership platforms
• Strong understanding of data flows, APIs, integrations, and system architecture
• Hands-on experience with Agile methodologies (Scrum/Kanban) and backlog management
• Ability to translate business requirements into scalable product solutions

Preferred Qualifications

• Experience in home services, marketplace platforms, or franchise-based business models
• Exposure to AI/automation use cases (chatbots, scheduling, customer engagement tools)
• Experience working with customer data platforms (CDP), CRM systems, or personalization engines
• Strong collaboration with UX teams to build intuitive, mobile-first user experiences

Key Skills

• Product Strategy & Execution
• Mobile App Lifecycle (iOS & Android)
• Customer Experience & Journey Optimization
• Data Flow & API Integration Understanding
• Agile Product Management
• Stakeholder & Franchise Management
• AI/Automation in Customer Engagement