Job#: 3024464 Job Description: SCCM/Intune Support Engineer - Job DescriptionJob SummaryWe are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.
Key ResponsibilitiesResponsibilities include, but are not limited to, the following examples:
Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments.
Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
Investigate and resolve requests related to:
- SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation.
- Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup.
Support mobile device management (MDM) requests, including:
- Enrollment and management of iOS, Android, and Windows 10/11 devices.
- Mobile app deployment via Intune (store apps, LOB apps, and web links).
- Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.
Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDMDiagnosticsTool) to identify root causes and resolve requests efficiently.
Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context.
Document support requests, investigation steps, resolutions, and known best practices.
Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required.
Soft SkillsStrong communication skills with the ability to translate complex technical topics into simple, customer-friendly language.
Active listening and empathy when engaging with end users or customer teams.
Adaptable and calm under pressure, especially when working with high-impact or time-sensitive support requests.
Excellent time management, prioritization, and follow-through.
Strong sense of ownership and accountability for customer experience and outcomes.
Collaborative mindset with a willingness to work cross-functionally to drive resolution.
SCCM/Intune Support Engineer - Job DescriptionJob SummaryWe are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM/MECM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.
Key ResponsibilitiesCore responsibilities include, but are not limited to:
- Deliver Tier 3 support for SCCM/MECM and Intune environments, encompassing Operating System Deployment (OSD), Windows 10/11 upgrades, and large-scale infrastructure management.
- Proactively assess client concerns and offer strategic recommendations to improve endpoint management, user experience, and adherence to policy compliance.
- Investigate and resolve service requests related to:
- SCCM/MECM: Application deployment, task sequencing, driver administration, driver package management, software update group (SUG) oversight, boundaries and boundary groups, distribution point health monitoring, client push installations, Microsoft Edge management, and Office (O365) deployment and maintenance.
- Intune: Device compliance policies, configuration profiles, app protection guidelines, Autopilot deployment profiles, co-management setups, and endpoint management across MacOS, Windows, and select Linux platforms. Preference is given to candidates with a comprehensive endpoint focus rather than exclusive MDM (iOS/Android) specialization.
- Support mobile device management (MDM) initiatives, including enrolling and managing iOS, Android, and Windows 10/11 devices, as well as deploying mobile applications via Intune (store apps, line-of-business apps, web links).
- Assist clients in transitioning workloads from SCCM/MECM to Intune, covering areas such as Windows Update for Business, endpoint security, and application deployment.
- Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDMDiagnosticsTool) to identify root causes and efficiently address service requests.
- Provide clear and professional technical guidance to both customers and internal teams, tailoring communication styles appropriately for different audiences and contexts.
- Maintain thorough documentation of support requests, investigative steps, resolutions, and established best practices.
- Collaborate with engineering or escalation teams for advanced troubleshooting or in-depth investigations as needed.
- Utilize PowerBI, SQL, and KQL for advanced reporting, monitoring, and troubleshooting tasks.
- Demonstrate proficiency with Active Directory (AD), EntraID, and possess a solid understanding of networking fundamentals (subnets, switches, routers).
- Clearly distinguish between server-side and desktop management; experience in both domains is highly valued.
- Monitor and optimize system performance using appropriate tools and methodologies to ensure peak operational efficiency.
- Exhibit advanced expertise in SQL from an MECM perspective, recognizing unique requirements that extend beyond standard database administrator duties.
- Develop and troubleshoot automation and integration solutions leveraging PowerShell and REST API, particularly for automating MECM/Intune operations, reporting, and custom workflows.
- Possess a strong working knowledge of IIS as it pertains to MECM/SCCM.
- Maintain robust understanding of certificates, PKI, and associated PKI infrastructure.
- Command a deep understanding of RBAC and console security principles.
Soft Skills- Communicates technical topics in clear, customer-focused language.
- Listens actively and shows empathy when interacting with users or teams.
- Stays adaptable and composed under pressure, especially with urgent requests.
- Manages time well, prioritises tasks, and ensures follow-through.
- Takes ownership of customer outcomes and experience.
- Works collaboratively across functions to resolve issues.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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