3 TEAMS Phones Customer Engineer

Job#: 3024346

Job Description:

Must be a TEAMS PHONE engineer - big plus if they know MTR

MUST be able to speak to the architecture of TEAMS phone

Rock solid core TEAMS knowledge, architecture of teams, governance, EXPLAIN the difference between policies and settings, and know the details.

Client deployment experience for TEAMS. Business smart client facing they lack business integrity.

Microsoft Teams Customer Engineer - Generalist

Role Overview:

We are seeking a seasoned Microsoft Customer Engineer with expertise in Microsoft Teams, that expands to MTR, Teams Phone, Apps/Api, and the broader Teams ecosystem. This customer-facing role demands strong communication skills and the ability to deliver technical solutions that enhance collaboration, streamline communications, and improve user experience across enterprise environments.

Key Responsibilities:

• Support Microsoft Teams Rooms (MTRs) deployments across various environments, ensuring optimal configuration, performance, and user experience.
• Be responsive and proactive: Act as the first line of expertise for customers, answer questions quickly, and follow up until issues are resolved.
• Support Teams Phone implementations, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations.
• Conduct network readiness assessments and troubleshoot call quality issues using dashboards and telemetry tools.
• Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows.
• Collaborate with customers to understand business needs and translate them into scalable Teams-based communication solutions.
• Deliver technical workshops and training sessions focused on Teams Phone, MTR deployment, and Teams usage best practices.
• Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use.
• Manage Teams administration and governance:

- Configure policies for meetings, messaging, and external access.

- Apply compliance and security settings (DLP, retention, sensitivity labels).

- Use Teams Admin Center for day-to-day management and troubleshooting.

• App-centric management: Control app permissions, governance, and lifecycle for Teams apps and third-party integrations.

Qualifications:

• 5+ years in customer-facing roles in Unified Communications, IT consulting, or systems architecture.
• Proven experience with Microsoft Teams Phone, including Direct Routing, SBCs, and telephony infrastructure.
• Hands-on expertise with Microsoft Teams Rooms (MTRs), including Android and Windows-based deployments.
• Strong communication skills-able to explain technical topics in plain language.
• Strong understanding of network dependencies for Teams media flows, including firewall, IP routing, and QoS.
• Deep familiarity with Microsoft Teams as a platform, including chat, channels, meetings, collaboration tools, and administrative controls.
• Proficiency in Microsoft 365 services
• Experience with troubleshooting tools and workflows for Teams devices and call quality.
• Strong analytical, problem-solving, and organizational skills.

Preferred Certifications:

• Microsoft Certified: Teams Administrator Associate
• Microsoft Certified: Collaboration Communications Systems Engineer Associate
• Microsoft Teams Rooms Certified Systems & Devices (via Microsoft Teams Device Certification Program)
• Microsoft Certified: Teams Voice Engineer

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.