ITFO

Job#: 3023954

Job Description:
Deskside Support Engineer

Location: Fully Onsite in Kansas City, MO

Type: 3-8 month contract-to-hire
Environment: High-visibility, customer-facing, VIP support

We are seeking a highly skilled Deskside Support Engineer to provide onsite, customer-facing technical support in a high-visibility environment. This role requires deep hands-on Windows 11 expertise, strong end-user/deskside support experience, and the ability to troubleshoot across desktop, server, and network technologies. The ideal candidate is professional, proactive, and experienced supporting executive-level personnel. If you or anyone you know would be interested in this position or would like to learn more, please apply now or send all resumes to
Key Responsibilities
End User & VIP Support

• Provide onsite deskside and executive-level support for Windows 11 desktops and peripherals.
• Deliver white-glove technical assistance to VIP and Agency Headquarters users.
• Educate and guide users on system use, security best practices, and hardware/software functionality.

Systems & Infrastructure Support

• Troubleshoot and resolve hardware, software, and network issues using diagnostic and monitoring tools.
• Approve the operational quality of solution components and ensure systems meet performance expectations.
• Support LAN troubleshooting and resolve connectivity issues.

Server & Network Administration

• Support Windows Server setup, configuration, and O&M activities.
• Perform admin tasks including:
  • AD account management
  • NTFS permissions
  • SMB share administration
  • Print server support
• Participate in network or infrastructure upgrades and network software testing.
• Assist in developing and executing contingency plans for system outages.

Technical Leadership & Documentation

• Provide technical consulting to internal teams, vendors, and stakeholders.
• Support testing and evaluation of new hardware, software, and network technologies.
• Maintain accurate and timely documentation of incidents, changes, and project work.
• Act as liaison between customer and internal technical teams, helping define next steps for issue resolution.

Required Qualifications
Core Technical Expertise

• Strong Windows 11 desktop support experience, including advanced troubleshooting, system configuration, and issue resolution.
• Minimum of 7-10+ years of end-user/deskside support experience in a customer-facing environment.
• Proven experience supporting VIP or executive-level users with a high degree of professionalism.
• Hands-on experience with Windows Server administration, including:
  • Active Directory Users and Computers
  • NTFS permissions
  • SMB network share permissions
  • Print server management
• Fundamental LAN troubleshooting and experience using performance/monitoring tools.

Network & System Administration

• Experience providing technical support involving server hardware and operating system setup, configuration, and O&M.
• Background supporting or participating in network administration, upgrades, or system/network software testing.

Education

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Nice to Have

• Experience evaluating new technologies, tools, or system enhancements and recommending improvements.
• Prior involvement in leading network projects or modernization initiatives

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.