Workday Onboarding Lead

Role Summary

We are seeking a Workday Onboarding Experience & Journey Lead to reimagine and elevate the end-to-end onboarding experience across our HR technology ecosystem.

This role is focused on transforming onboarding from a set of disconnected processes into a seamless, intuitive, and high-impact employee journey. The individual will combine deep Workday knowledge, experience design thinking, and cross-functional collaboration to identify friction points, redesign workflows, and deliver a significantly improved onboarding experience.

This is not a traditional UX design role. It is a journey-led, product-oriented role focused on experience transformation within the realities of Workday and integrated systems.

Key Responsibilities

Onboarding Journey Ownership

· Lead the redesign of the end-to-end onboarding journey:

· Offer acceptance → Pre-boarding → Day 1 → First 90 days

· Map current-state vs future-state experiences across:

· Employee

· Hiring manager

· HR / operations

· Identify key moments that matter and define target experience outcomes

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Experience Design within Workday

· Translate experience vision into Workday-enabled solutions

· Work deeply within:

· Workday onboarding frameworks

· Business process configurations

· Notifications, tasks, and workflows

· Ensure experience design is practical, scalable, and aligned with platform capabilities

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Friction Identification & Simplification

· Diagnose pain points such as:

· Too many steps / handoffs

· Lack of clarity for new hires

· Redundant or manual processes

· Poor manager enablement

· Simplify workflows and eliminate unnecessary complexity

· Drive automation-first and self-service-first thinking

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Cross-Functional Experience Design

· Collaborate across:

· Recruiting (handoff from TA to onboarding)

· Core HR

· IT provisioning

· Learning / compliance

· Payroll / benefits (where applicable)

· Ensure onboarding is not siloed but connected across systems and teams

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Digital Experience & Integration Thinking

· Design how onboarding experience surfaces across:

· Workday (core system)

· HR Assist / chatbot layer (if applicable)

· Email / notifications / manager tools

· Ensure a consistent and cohesive experience layer, even across multiple systems

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Prototyping & Iteration

· Create:

· Journey maps

· Experience blueprints

· Low-fidelity prototypes (flows, interactions)

· Run working sessions with stakeholders to iterate on solutions quickly

· Validate designs with real user feedback where possible

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Measurement & Continuous Improvement

· Define success metrics such as:

· New hire experience score

· Time-to-productivity

· Task completion rates

· Manager satisfaction

· Establish a continuous improvement loop for onboarding

· ---

Qualifications

· 8–12+ years of experience in:

· HR Technology

· Workday (Core HR / Onboarding)

· Experience design / journey transformation

· Strong, hands-on understanding of:

· Workday business processes and onboarding capabilities

· Experience in:

· Journey mapping and service design

· Cross-functional program delivery

· Ability to balance:

· Experience design vision

· Platform constraints and technical feasibility

· Strong facilitation and stakeholder engagement skills