Customer Support analyst at Austin ,TX

Austin, TX, US • Posted 1 day ago • Updated 1 hour ago
Contract W2
On-site
$16/hr
Fitment

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Job Details

Skills

  • customer support

Summary

Role: Service Desk Analyst

Location: Austin, Texas

Duration: Long term Contract

Pay Rate: $16/hr on W2 (All inclusive)

Responsibilities:

  • Provide technical support to users for moderately complex computer related technical problems.
  • Communicate technical issues over the phone to a variety of customers
  • Answer service desk telephones
  • Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
  • Resolve or refer highly complex technical problems as appropriate.
  • Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
  • Log and track inquiries using an incident management database and maintains history records and related problem documentation.
  • Identify customer problems and complaints to ensure that inquiries are successfully resolved.
Please share updated resume with below information:
Full Legal Name:
Phone number:
Current location:
Wiling to Relocate:
DOB (MM/DD):
Work Authorization/Visa with validity:
LinkedIn link:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10195458
  • Position Id: 2026-6929/12940
  • Posted 1 day ago
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