PRIMARY RESPONSIBILITIES
Gather, analyze, and document user requirements, business processes, and problems to automate or improve existing systems; elicit and document business needs for new systems.
Translate requirements into user stories.
Analyze program policies and procedures to determine their effect on automated systems and system functional areas.
Performs quality assurance (QA) of user stories, ensuring that all acceptance criteria and non-functional requirements have been met.
Plans and prepares training materials for both internal and external users and helps to conduct training sessions covering assigned systems.
Identify opportunities for improving business processes through automation and assist in the preparation of proposals to develop new systems.
Assist with reviewing and preparing complex project management deliverables such as project charters, project plans, test plans, and risk management plans.
Consult on the analysis of an application, troubleshoots system problems, and recommend solutions.
Experience in business analysis and quality assurance for licensing systems, particularly within Texas state licensing agencies.
Deep understanding of the license life cycle, including new license application and management processes.
Skilled in creating detailed user stories, defining acceptance criteria, and performing manual testing, including mobile application testing.
Ability to gather and document mobile requirements and design wireframes to ensure intuitive and user-friendly interfaces.
Strong capability to interact with end users for requirement validation and solution feedback.
Provide quality assurance consultation to projects, assignments, or special initiatives.
Develop and review test cases; process change requests; and manage a project s scope, acceptance, installation, and deployment.
Maintain assigned business relationships with vendors, seek best value for new and renewing technologies, and review and approve monthly and annual invoices.
Follow all TDA policies and procedures.
Perform other duties as assigned.
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