Candidates must already reside in Texas
The Community Services (CS) division of the Texas Health and Human Services Commission (HHSC) is looking for a highly motivated individual to be an integral part of transforming the Texas No Wrong Door system towards a modernized and efficient system of referrals. The Texas No Wrong Door system is a network of “front doors” that coordinate access to long-term services and supports (LTSS) offered by state and local organizations through a person-centered approach.
This position reports directly to the Director of the Office of Aging Services Coordination. The individual performs highly complex (senior-level) business analysis work involving: creating and executing a plan for secret shoppers to interact with the NWD system to identify strengths and gaps in receiving an appropriate referral for LTSS; working closely with business stakeholders to elicit, document, and analyze business requirements and user needs for an interoperable system of referrals between “doors”; reviewing and assessing existing business processes to identify trends, issues, and opportunities for improvement; and assessing potential solutions and making recommendations to improve the quality of IT solutions to meet business needs. Additionally, the position performs a liaison function connecting program areas, internal and external stakeholders, subject matter experts, and the IT department to identify stakeholder and end user business requirements and to coordinate the automation of new or improved existing IT systems to improve business operations.
The successful candidate will have strong analytical and problem-solving skills and excellent communication and interpersonal abilities. Additionally, experience with government regulations and processes is preferred.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. |
Years | Required/Preferred | Experience |
8 | Required | Skilled in eliciting business and technical requirements |
8 | Required | Skilled in communicating complex design and technical issues, as well as writing business cases and planning documents |
8 | Required | Skilled in effective verbal and written communication and presentation skills |
8 | Required | Skilled in gathering input, formulating a plan, and carrying it to fruition |
8 | Required | Skilled in providing exceptional follow-through and customer-service |
1 | Preferred | Experience with government regulations and processes |
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