Dahl Consulting
Dahl Consulting

IT Service Desk II

Minneapolis, MN, US • Posted 2 days ago • Updated 12 hours ago
Contract W2
On-site
Depends on Experience
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Summary

Title: Service Desk Technician
Location: Plymouth, MN
Schedule: 8am – 5pm CST
Job Type: Contract-to-Hire
Compensation: $20-30 per hour | Targeting $55,000 - $60,000 Salary Upon Conversion
Industry: Housing
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About the Role
Our firm is partnering with a large, established organization in the multifamily real estate and property management industry to hire a Service Desk Technician. This role supports a geographically distributed workforce, including corporate office, property-level, and remote employees. The Service Desk Technician II plays a critical role in ensuring technology systems are reliable, secure, and easy to use so teams can effectively support residents and business operations.
This is a hands-on IT support position that combines advanced troubleshooting, customer service, and asset management. The role provides both deskside and remote support and contributes to continuous improvement through documentation and knowledge sharing.
Job Description
The Service Desk Technician  provides advanced technical support while delivering a high level of customer service. This position is responsible for diagnosing and resolving complex hardware and software issues, managing IT assets, and supporting day-to-day technology needs across multiple locations.
Key responsibilities include:
  • Provide exceptional customer service to ensure users can effectively utilize technology to meet business goals
  • Record, track, and document incidents and requests from intake through resolution, including detailed user and system information
  • Prioritize and schedule support tasks to ensure timely resolution of issues
  • Troubleshoot and resolve advanced technical issues, including malware remediation and system performance problems
  • Support PC setup, rebuilding, configuration, and hardware/software upgrades
  • Configure, manage, and track IT assets while maintaining accurate documentation
  • Provide deskside support for in-office staff and remote support for field and remote employees
  • Escalate incidents when appropriate and ensure timely follow-up and resolution
  • Contribute to and utilize knowledge base resources and documentation
  • Adhere to organizational policies, security standards, and procedures to protect data integrity
  • Perform post-resolution follow-ups to confirm user satisfaction
  • Participate in special projects and perform other duties as assigned
Qualifications
Required
  • Associate degree in Information Technology or a related field, or an equivalent combination of education and experience
  • Strong working knowledge of Windows operating systems, Microsoft Office applications, and email platforms
  • Experience troubleshooting hardware, software, and performance-related issues
  • General understanding of networking and server concepts
  • Ability to set up and troubleshoot remote internet connections (DSL/Cable) and wireless routers
  • Excellent written and verbal communication skills with a strong customer service focus
  • Proven ability to multitask and independently resolve technical issues
Preferred
  • 2–3 years of service desk or technical support experience
  • Familiarity with incident management processes and ticketing systems
  • Experience with Microsoft Intune, Microsoft Exchange, and Active Directory environments
  • Relevant IT certifications
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
#ZR 
#IT.Indeed
#LI-LS1
#LI-Onsite
 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10109792
  • Position Id: 29273
  • Posted 2 days ago

Company Info

About Dahl Consulting

Since 1993, Dahl Consulting has been a leader in providing and implementing adaptive staffing and workforce solutions for its clients. DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Their workforce solutions and programs ensure clients have the right people, the right process, and the right relationships, all at the right cost. DAHL s size and service offerings enable them the flexibility to provide simple and affordable solutions adaptable to any enterprise s current program, as well as future growth. Visit www.dahlconsulting.com for more information.

The mission of Dahl Consulting is to assist businesses with the creation, delivery, and support of new and existing systems to improve their level of performance through one or a combination of our service offerings. Our core competency is managing the process of procuring contract and temporary labor by finding creative ways to maximize the efficiency and effectiveness of the customer's contingent labor program.

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