Customer Service Representative

Tallahassee, FL, US • Posted 4 days ago • Updated 4 days ago
Contract Independent
Contract W2
No Travel Required
On-site
$14/hr
Fitment

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Job Details

Skills

  • Problem-solving abilities

Summary

Job Title: Customer Service Representative

Location: Tallahassee, FL (Onsite)
Job Type: Long-Term Contract
Interview Mode: In-Person Only


Job Description

The Customer Service Representative will provide support to Florida high school and college students by answering calls related to scholarships and grants. This role requires strong communication skills, patience, and the ability to assist customers in a professional and helpful manner.

The ideal candidate will be responsible for handling inquiries, providing accurate information, and ensuring a positive customer experience while assisting students with scholarship and grant-related questions.


Key Responsibilities

  • Answer inbound calls from high school and college students regarding scholarships and grants.

  • Provide clear and accurate information about available programs and application processes.

  • Assist callers with general inquiries and guide them through next steps.

  • Maintain professionalism and provide excellent customer service in all interactions.

  • Document calls and maintain accurate records in the system.

  • Handle customer concerns calmly and professionally.


Required Qualifications

  • High School Diploma or GED.

  • Minimum 2 years of experience in a professional work environment.

  • Ability to speak and understand English clearly.

  • Comfortable working with computers and basic software systems.

  • Ability to remain calm and professional when dealing with upset or stressed customers.


Preferred Qualifications

  • Previous customer service or call center experience.

  • Experience handling high-volume inbound calls.


Additional Skills

  • Strong communication and listening skills

  • Problem-solving abilities

  • Attention to detail

  • Ability to work in a fast-paced environment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10460158
  • Position Id: 8905043
  • Posted 4 days ago
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