![]()
Network Engineer, Operations
About the Role
We are seeking a Network Engineer, Operations to join a dynamic Network Operations team responsible for maintaining and supporting critical network infrastructure. This role requires strong troubleshooting skills, operational discipline, and the ability to work collaboratively in a fast-paced, 24/7 environment.
Key Responsibilities
- Monitor, maintain, and troubleshoot live production network infrastructure
- Configure, administer, and support Cisco and Juniper routers and switches
- Perform firmware updates, hardware maintenance, and software upgrades
- Diagnose and resolve network performance issues across Layer 3 environments
- Troubleshoot circuit issues, including both commercially lit services and dark fiber
- Support network security configurations including ACLs, firewalls, and intrusion detection systems
- Prepare and communicate maintenance notifications and outage announcements
- Document activity and updates through ticketing systems, ensuring clear and accurate communication
- Collaborate with internal teams and external vendors (hardware providers, telecom partners) via phone, email, and messaging platforms
- Participate in shift rotations, including evenings, weekends, and overnight coverage
Key Success Factors
- Strong analytical thinking with the ability to troubleshoot complex issues independently
- Effective communicator across multiple channels (tickets, calls, messaging platforms)
- Ability to manage and prioritize multiple high-impact incidents simultaneously
- Sound judgment in issue resolution and escalation to leadership when necessary
- Proactive risk assessment and mitigation to minimize network impact
- Commitment to continuous improvement and achieving defined objectives and key results (OKRs)
- Collaborative mindset with a focus on team success and knowledge sharing
- Strong understanding and application of network security and privacy best practices
Required Qualifications
- 2+ years of experience in:
- Network operations supporting production environments, OR
- Technical support role working with customers via phone and ticketing systems
- Hands-on experience with Cisco and/or Juniper networking equipment
- Experience with Layer 3 routing protocols
- Proven ability to troubleshoot real-time network and routing issues
- Experience installing, upgrading, and securing network infrastructure
- Knowledge of:
- Network security principles
- ACL configuration
- Firewalls and intrusion detection systems
Preferred Qualifications
- Industry certifications such as Cisco CCNP or JNCIA-SP
- Experience with:
- BGP and advanced routing protocols
- MPLS-SR and L2VPN technologies
- DWDM / optical transmission systems
- Background in network design, configuration, and operations
- Experience working in higher education, research, or large-scale distributed environments
Work Environment
- 24/7 operations environment requiring flexibility in scheduling
- Rotating shifts, including weekends and overnight support
- Collaborative team-oriented culture focused on operational excellence
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
Never miss an opportunity! Create an alert based on the job you applied for.