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Technical Support Management (TSM) Specialist

• Posted 3 days ago • Updated 3 days ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Offshoring
PATROL
IT Service Management
Technical Support
Testing
Corrective And Preventive Action
Database Administration
Leadership
Decision-making
Issue Resolution
Process Improvement
Documentation
Regulatory Compliance
Records Management
Production Support
Database
Analytical Skill
Organizational Skills
Management
Quality Assurance
Logistics
Manufacturing
Attention To Detail
Microsoft Office
Microsoft Excel
Reporting
IBM Tivoli Storage Manager
Team Service Management
Security Clearance
PASS
OPC
Business Intelligence
Acquisition
Procurement
Professional Services

Summary

One Federal Solution (OFS) is seeking a Technical Support Management (TSM) Specialist to support the U.S. Coast Guard Offshore Patrol Cutter (OPC) Program Resident Office (PRO). This role will provide technical support, deficiency tracking, and records management support across shipbuilding, production, and trial activities in a fast-paced acquisition environment.

Key Responsibilities/Tasks and Duties:

Provide Technical Support Management (TSM) system support for deficiency tracking and production activities associated with OPC construction and testing
Manage and track deficiency records, electronic trial cards, and corrective action documentation across shipbuilding and production environments
Support database management, reporting systems, and production tracking tools to ensure accurate and timely status updates
Coordinate with Government personnel, shipbuilder teams, engineering, QA, and logistics stakeholders during dock trials, builder's trials, acceptance trials, and related production events
Maintain tracking systems, spreadsheets, and reporting tools to monitor deficiency status, production progress, and corrective actions
Prepare reports, summaries, and status updates to support program leadership and decision-making
Support action item tracking, issue resolution, and documentation of technical deficiencies and production challenges
Assist in identifying trends, recurring issues, and opportunities for process improvement within production and deficiency tracking systems
Support surge activities during ship trials and periods of high operational tempo
Ensure documentation accuracy, completeness, and compliance with program requirements and Government standards

Qualifications/Requirements:

Experience supporting technical records management, deficiency tracking, or production support systems
Experience working with databases, spreadsheets, trackers, and reporting systems
Strong analytical and organizational skills with the ability to manage large volumes of data and technical information
Ability to coordinate across engineering, QA, logistics, and production teams
Experience supporting shipbuilding, manufacturing, production, or technical program environments preferred
Strong attention to detail and ability to work in fast-paced, high-visibility environments
Proficiency in Microsoft Office Suite, including Excel for tracking and reporting
Familiarity with Government TSM systems and ETC tools preferred

Education:

Bachelor's degree required
Substitution: At least six (6) years of relevant experience may be considered in lieu of degree

Clearance Requirements:

Must be able to obtain and maintain a Secret clearance
Active Secret clearance strongly preferred
Must be eligible for CAC access and pass DHS suitability/background investigation

Location:
Mobile, AL - Austal USA Shipyard / OPC Program Office (Onsite)

About One Federal Solution
One Federal Solution (OFS) is an innovative Professional Services provider with over 20 years of experience supporting Defense and Civilian agencies. OFS specializes in Business Intelligence, Acquisition and Procurement, and other Professional Services. We are pioneers, builders, and thought leaders who pride ourselves on thinking outside the box to co-create with our customers and help them achieve exceptional enterprise-wide outcomes. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), OFS is committed to providing high-performance professionals who deliver excellence to our government partners.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 24249049
Posted 3 days ago

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