Senior Call Center Engineer (Lead/Senior Specialist)

Genesys Contact Center Cloud Certified Engineer Remote | Mon Fri, 8:00 AM 5:00 PM ET We are seeking a Genesys Contact Center Cloud Certified Engineer to support a enterprise Unified Communications / Contact Center (UC/CC) environment in a key functional engineering capacity. This role focuses on platform design, API integrations, and enterprise contact center architecture support. Required Qualifications Active Genesys Contact Center Cloud CertificationStrong hands-on experience with Genesys AP

Position: Senior Genesys Cloud Engineers (Senior Engineer CCaaS Operations) Location: 100% Remote Duration: Contract to Hire Two Interviews: 2 rounds (all Virtual) Genesys CLOUD EXPERIENCE IS A MUST < General Challenges We have been struggling with both roles due to: Candidates having primarily on prem Genesys Engage experience instead of Genesys Cloud. Limited candidates who meet the required years of hands on cloud experience. Clearance requirements narrowing the talent pool. 1. Senior Ge

Job Summary We are hiring an IVR Support Engineer to support a centralized IVR orchestration and routing platform (ICX) that integrates across carriers (SBC), Avaya contact center stack, IVR applications, agents, CTI, and Google Dialogflow. This role requires strong end-to-end call flow understandingnot just telephony or application support. You will be responsible for analyzing customer interactions across multiple layers, triaging issues, and ensuring seamless routing and IVR performance.

Summary The NICE CXone SME & Technical Architect owns the endtoend architecture, configuration, and operational excellence of the CXone platform acrossACD & OmniRouting, IVR & Trunking, Admin & Agent Applications, and WFM & QA. This leader translates business goals into scalable contact center designs, guides delivery from discovery through hypercare, audits clients existing NICE CXOne environment and drives measurable improvements in customer and agent experience. The role ishandson(build, conf