Senior Salesforce Business Analyst

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Responsibilities
Conduct meetings with stakeholders, effectively communicating ideas in a concise and intuitive manner
Foster successful collaboration with internal and external partners, including IT, business stakeholders, and peers
Act as a functional expert to facilitate discovery and requirements gathering sessions
Support questions and requests from the business related to a specific Epic/business area/system
Develop strong relationships across the organization, acting as a subject matter expert and trusted advisor for Salesforce processes
Collaborate with Salesforce developers for preview testing and review of results
Create functional design documentation and provide advice on application solutions
Estimate project timeframes, create project plans, and set delivery milestones
Drive business analysis considering stakeholder needs and existing platform capabilities
Perform requirement gathering, work with stakeholders, and scope Salesforce project timelines.
Create user stories with clear Acceptance Criteria in Jira
Hands-on involvement in UAT testing and supporting business queries
Lead meetings and articulate ideas concisely and intuitively
Foster successful collaboration with internal and external partners across IT, business stakeholders, and peers
Collaborate with business teams to gather, refine, and transform requirements into actionable stories
Work with senior technical staff to finalize technical designs and solutions
Participate in sprint meetings, aiding in planning, refinement, and estimation of stories
Understand dependencies with other teams/external applications and take actions to mitigate them within timelines
Proactively observe, analyze, and plan support for Salesforce releases throughout the year
Create flawless documentation visualizing end-to-end business requirements and their fit into the current system
Add/update knowledge base to document the approach for recurring activities
Help maintain technical documentation by working alongside team members and keeping it updated

Skills
Experience with Service Cloud, Finance Cloud, Experience Cloud
Experience with Data Cloud, Voice Cloud, Digital Engagement, and Omnichannel
Experience on VF pages / Aura / LWC
Experience in JavaScript and Salesforce Lightning Design Library (SLDS)
Experience working with various Salesforce offerings (Experience with CPQ is a plus)
Experience with inbound and outbound integration with other 3rd party applications and services

Qualifications
A techie with 6 to 10+ years of relevant industry experience, primarily on the Salesforce platform
Certifications: Salesforce Administrator / Salesforce Business Analyst (Good to have)
Experience seeing projects through the full life cycle
Comfortable using JIRA, working with Agile, and other product management tools
Comfortable working flexible hours
Proficient in reading, writing, and speaking English
Technical aptitude and interest in software product design, data/information architecture, and project development
Bachelor's or Equivalent Degree

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.