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Job Title: Oracle EPM Application Support Specialist
Location: Oklahoma City, OK
Part Time Contract Role (250 hours)
Remote Role
Position Summary
Ability to provide skilled resources to assist the client in supporting the Oracle Enterprise Performance Management (EPM) applications on an on-going basis. Preferably with a single point of contact for the client EPM administrators for questions and to resolve issues with the Oracle application. Ability to provide technical and functional expertise as requested and ensure timely resolution of technical and functional issues.
Basic Purpose
- Positions in this job family are assigned responsibilities involving the planning and development of automated applications systems to support the business needs of an organization. This includes review and analysis of user functions and activities, evaluation of available resources and current systems, and the development of appropriate programs or systems. Works with users, management and others to identify and define long and short-range information services requirements.
Requirements
- Education and Experience requirements at this level consist of the completion of twelve semester hours of computer science or management information systems course work at an accredited college or university plus three additional years of experience in applications development and analysis work, or completion of a minimum of 156 hours of vocational or technical education courses resulting in certification in applications development plus three additional years of experience in applications development and analysis work, or an equivalent combination of education and experience, substituting one year of experience in applications development for the required education plus Feedback additional years of experience in applications development and analysis work.
Typical Functions (The functions performed in this job family will vary by level, unit and organization, but may include the following :)
- Reviews and analyzes organization business needs; confers with users to evaluate requirements, discuss solutions and develop plan of approach.
- Analyzes and designs program logic, screen layouts, reports, and station criteria and testing criteria to support development of new or enhanced systems; evaluates prototypes, design techniques, tools and instructional methods.
- Performs all aspects of systems design including writing required programs, testing and evaluation of new processes and implementation of new applications; writes, tests, debugs and documents software.
- Prepares development request documentation to support new or enhanced systems and applications; translates into detailed functional requirements, technical designs and specifications.
- Conducts or coordinates user acceptance, performance stress, regression and integration testing; makes changes and corrections as needed.
- Participates in structured walk-throughs and other activities to review systems and provide training and support; provides technical assistance, instruction and training to lower-level staff.
- Performs ongoing maintenance and review of applications systems and programs; identifies problems and develops appropriate solutions.
- Participates in the planning, design, development, integration and implementation of software and technology.
- Being present at the office is an essential function of the job.
- Other duties as assigned.
Other Duties
- Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
- Works effectively in team environment, participating and assisting their peers.
- May be required to perform other duties
Level Descriptor Levels are distinguished based on the complexity of assigned duties, the level of expertise required for completion of work assignments, and the responsibility assigned for the supervision of others.
- This is the specialist level of this job family where employees are assigned responsibilities involving advanced analysis and programming work such as independent responsibility for a complete application or operating system or subsystem, project management on an occasional basis, or responsibility for the coordination of multiple programming tasks or activities. This may include the supervision or direction of others as needed.
Knowledge, Skills, Abilities and Competencies In addition to the Knowledge, skills, abilities, and competencies identified in lower level(s).
- Knowledge, Skills and Abilities required at this level include knowledge of computer technology; of programming languages; of coding processes and security measures; of specific agency functions and business needs; of changes in computer technology and specific applications systems; and of laws, rules and regulations affecting the business needs of the organization.
- Ability is required to review and translate specifications to write programs to produce desired results; to develop and use appropriate testing protocols; to use and interpret technical manuals and publications; to review and analyze user requests and other information; to design appropriate programs and systems; to perform a wide range of programming and analysis work; and to work independently
Education and Experience
- Education and Experience requirements at this level consist of the completion of twelve semester hours of computer science or management information systems course work at an accredited college or university plus three additional year of experience in applications development and analysis work; or completion of a minimum of 156 hours of vocational or technical education courses resulting in certification in applications development plus three additional year of experience in applications development and analysis work; or an equivalent combination of education and experience, substituting one year of experience in applications development for the required education plus three additional year of experience in applications development and analysis work.
Deliverables
Answering of help tickets or other similar requests submitted by client in a reasonable time frame. Possible report creation within the Oracle Enterprise Performance Management (EPM) application. Need to provide a weekly status report to client following weeks in which support hours are incurred, in order to mutually track the balance of remaining hours.
Schedule of deliverables
Application support resources can be utilized, as needed, anytime during the year (250 Hours throughout the year).
Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply
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