Production / Technical Support

Genesis10 is currently seeking a Production Technology Support Analyst for a contract position with a Global Financial Institution located in Newark, DE. This is a 12+ month contract opportunity.

This is a client-facing position requiring strong customer service skills to provide technical support in a fast-paced enterprise environment. The role involves managing service requests using ticketing systems, troubleshooting hardware and software issues for Windows and Microsoft Office, and performing physical installations. The ideal candidate will be organized, detail-oriented, and able to adapt to changing business needs while managing multiple issues simultaneously.

Responsibilities:

• Take ownership for managing risk during all job activities
• Respond to email and telephone inquiries from clients
• Consult on complex fulfillment requests, engage with vendors, and submit change management requests
• Use request management tools (e.g., Remedy) to engage appropriate support teams and vendors to trigger corrective actions
• Perform physical activities such as installing/deinstalling large monitors and lifting desktops while managing cables
• Manage multiple issues simultaneously and consistently meet or exceed performance targets

Requirements:

• Customer service background and experience in a large scale enterprise support environment (500+ users)
• Excellent analytical and troubleshooting skills for break-fix of Windows 10/11 OS, Microsoft Office Suite, internet, GPO, printers, and core applications
• Solid hardware and software troubleshooting and resolution skills
• Proficient in Microsoft Office Suite
• Excellent written and verbal communication skills, and able to communicate technical issues to non-technical audiences
• Ability to work well alone or in a team environment
• Must be flexible with working hours between 7am-6pm (local time)
• Required to do physical activities such as installing/deinstalling equipment

Desired skills:

• Experience with command line knowledge and/or PowerShell
• Knowledge of mobility products (iPhone/Android)
• Experience with Remedy or other ticketing systems
• Prior experience with change management
• Knowledge or exposure to the telecommunications environment

Pay range: $28.08 - $36.08 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.