Senior Engineer - AI Voice Agents

Job#: 3057591

Job Description:
Senior Engineer - AI Voice Agents

Location: Chicago, Illinois (hybrid)

Role Overview

Our organization is seeking a Senior Engineer specialized in AI Voice Agents to support automated customer service and retail journeys. This role focuses on designing, coding, testing, and deploying production-grade, voice-enabled AI solutions that scale during peak demand and irregular operations. The successful candidate will work closely with product, architecture, and platform teams to own the delivery of assigned capabilities from requirements through production support.

Key Responsibilities

• Design, develop, and deploy voice AI agents and agentic workflows using Python and frameworks such as LangChain or LangGraph.
• Build conversational workflows managing customer intent, multi-turn context, tool execution, business rules, fallback behavior, and agent handoff.
• Integrate speech recognition, speech synthesis, streaming interfaces, and contact center platforms while optimizing response latency and interruption handling.
• Develop secure APIs and backend integrations enabling AI agents to retrieve information and execute transactions.
• Implement and optimize prompts, agent orchestration, retrieval-augmented generation (RAG), and grounding against approved enterprise knowledge sources.
• Build resilient, scalable AWS solutions with appropriate timeout, retry, error-handling, and asynchronous processing patterns.
• Write clean, maintainable code, participate in design and code reviews, and contribute to technical specifications.
• Develop unit, integration, and conversational regression tests to support performance and non-functional testing.
• Evaluate conversation quality, task completion, response accuracy, latency, and failure scenarios to improve system reliability.
• Implement security protocols, customer data protection, and responsible AI guardrails against unsupported responses.

Required Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related technical field of study.

Experience: Senior-level experience in backend software engineering with a focus on production-quality services, conversational AI systems, and cloud-native applications.

Technical Skills: Proficiency in Python development, conversational and voice AI, LangChain or LangGraph frameworks, AWS cloud development, and API integration.

Preferred Qualifications

• Experience with automated testing tools, including Word and conversational regression testing frameworks.
• Familiarity with event-driven design patterns and relational, NoSQL, or vector databases.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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