DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Enterprise Project Manager
Location: Columbia, SC
Duration: 12 Months
Locals Only
Scope of the project:
Client is seeking an expert IT Infrastructure and Operations Project Manager to work directly with the IT Infrastructure and Operations team to ensure the successful completion and ongoing maturation of IT network and server related projects.
Daily duties/responsibilities:
Essential Responsibilities
- Serve as team leader for Project Administration team, while coaching and leading the staff with implementing objectives provided by I&O leadership.
- Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for project plans, portfolio/program plans, metrics, reports and project management documentation.
- Defines project objectives and scope by reviewing project proposal to determine time frame, available funding, procedures, and various phases of project life cycle for IT network infrastructure and server related projects.
- Establishes and implements project management processes and methodologies for the IT Network Infrastructure and Server community to ensure projects are delivered on time, within budget, adhere to high quality standards, and meet customer expectations.
- Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.
- Determines and evaluates risks that may affect the project and implement a risk mitigation strategy.
- Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to a robust System Development Lifecycle (SDLC).
- Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to IO Leadership.
Program Experience:
Current experience with Medicaid, Social Services, or similar public benefit programs is strongly desired and will be given the highest weight. Experience should include well documented success with IT Infrastructure and Server implementation related projects.
Technical Knowledge:
Experience with documentation and artifacts related to any or all the following technologies would be considered desirable for this position:
- Health Information Technologies
- IT Network Infrastructure and Server Operations/Implementations
- Project Management software (e.g., MS Project)
General Duties and Responsibilities:
- Manages projects (and often lead) in the design, development, implementation and/or ongoing maturation of IO’s network infrastructure and server processes, technology, and/or artifacts.
- Prepares status reports and provides updates to project stakeholders. Reviews progress and status of all projects and identifies specific activities to be performed to ensure project deliverables, milestones, and required tasks are completed according to project deadline.
- Participate in assessment of internal agency systems as well as business partner/service provider information systems.
- Utilize Microsoft Office software suite, Solarwinds, and other products to document and report on information gathered IO efforts.
- Actively participates in meeting/workshops regarding IT network infrastructure and server projects.
Required skills (rank in order of importance):
- Minimum 10 years of Project Management experience
- 5 plus years of experience within network infrastructure, server, and system administration operations.
Preferred skills (rank in order of importance):
- Experience with healthcare and all healthcare related requirements
- HIPAA, CDC, and other network infrastructure and server frameworks
- Prior experience in working with Microsoft products as well as SolarWinds tools.
Required education/certifications:
- Bachelor’s degree and/or 5 years of related work experience
- PMP Certification
Preferred education/certifications:
- Additional IT certifications a plus
Additional skills:
- Ability to plan, guide, manage, organize, and coordinate work assignments to employees
- Ability to present and prepare reports
- Ability to assign appropriate priorities to work activities based on organizational goals and situational pressures
- Ability to effectively plan and communicate work activities and deadlines
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