DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Position: Web Engineer
Location: Cayce, SC
Duration: 12 Months
Scope of the project:
Due to the volume of systems, interdependencies, servers, and various locations throughout the state, additional staff is needed to support the effort. The team will ensure systems are set up following industry’s best practices to ensure strategic initiatives and compliance with federal and state regulatory laws and ensure business continuity.
This position will be a part of the team responsible for supporting Microsoft Dynamics and Power
platform. They will also be involved with supporting the day-to-day operations.
Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to
priority tasks as needed.
Daily Duties/Responsibilities:
Emphases for the Web/Internet candidate will be support of our Office 365 Government G5 Dynamics and power platform to support existing systems and other Health solutions.
Specific duties and responsibilities will include but are not limited to the following:
- Design, develop, and implement scalable business solutions using Microsoft Dynamics 365 and the Power Platform (Power Apps, Power Automate, Power BI, Dataverse).
- Build and maintain model-driven and canvas applications, including advanced configuration of forms, views, dashboards, and business process flows.
- Customize and extend Dynamics 365 applications (Customer Service, Field Service, Finance & Operations) to meet complex business requirements.
- Develop and implement C# plugins, custom workflows, and JavaScript-based form scripting to support advanced business logic.
- Architect and manage Dataverse data models, including entities (tables), relationships, and data structures aligned with enterprise standards.
- Design and implement end-to-end automation solutions using Power Automate, including approvals, integrations, and event-driven workflows.
- Integrate Dynamics 365 and Power Platform solutions with external systems (Azure Functions, REST APIs, SharePoint, SQL, ERP/CRM systems, and third-party services).
- Lead and support data migrations, system integrations, and API development, ensuring data integrity and performance optimization.
- Configure and enforce security models, including role-based access, field-level security, and compliance with organizational and regulatory standards.
- Manage Application Lifecycle Management (ALM) processes, including solution design, version control, deployment, patching, and environment promotion (Dev/Test/Prod).
- Develop and deploy custom solution packages and manage environment configurations across Dynamics 365 and Azure ecosystems.
- Monitor, troubleshoot, and optimize application performance, ensuring high availability, scalability, and reliability.
- Collaborate with business stakeholders to gather requirements, translate them into technical solutions, and align with strategic objectives.
- Provide technical leadership and mentorship to developers, functional consultants, and project teams.
- Support production environments, including issue resolution, enhancements, and post-go-live optimization.
- Develop and maintain Power BI dashboards and report solutions to support operational and executive decision-making.
- Ensure adherence to IT governance, development standards, and security best practices (CIS, NIST, organizational policies).
- Maintain comprehensive technical documentation, including system architecture, configurations, procedures, and support guides.
- Assist in designing enterprise system architectures that align with long-term business and technology strategies.
- Monitor system usage, analyze performance metrics, and recommend continuous improvements.
- Support and administer integrations within Microsoft 365 (including GCC environments), ensuring proper access controls and data governance.
- Participate in cross-functional collaboration to design holistic solutions that integrate multiple systems and business processes.
- Serve as a subject matter expert (SME) for Dynamics 365 and Power Platform technologies across the organization. Ability to plan, organize, review, implement associated project milestones to completion. Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, SC InfoSec Requirements)
Required Skills (rank in order of Importance):
- 5+ Years of Experience with MS Dynamics 365
- 5+ Years of Experience with Workflow design and implementation
- 5+ Years of Experience with PowerApps
- 5+ Years of Experience with MS SQL
- 5+ Years of Experience with Microsoft Active Directory/AAD
- 5+ Years of Experience with Powershell
- 5+ Years of Experience with CSS, HTML, JavaSript, JQuery, XML, RSS
- 5+ Years of Experience with Power BI
- 5+ Years of Experience with designing and implementing enterprise level systems architectures
Preferred Skills (rank in order of Importance):
- Building and Deploying Dynamic Packages
- Experience with Security and Data classification related to CDC, HIPAA, and CJIS.
Additional Skills:
- Ability to establish positive working relationships with technical staff, customers and others involved in data-centric management.
- Excellent written, oral, and interpersonal communication skills
- Knowledge of Information Technology Field, best practices, organization and operations
- Ability to integrate technical systems with agency goals and objectives
Required Education:
Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.
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