Amazon Connect Developer

Atlanta, GA, US • Posted 20 hours ago • Updated 20 hours ago
Contract Independent
Contract W2
12 Months
75% Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • AWS Lex
  • Amazon Connect
  • Flow designer
  • AWS
  • Contact routing
  • Lambda
  • S3
  • CI/CD
  • commit codes
  • GIT
  • Java
  • proxy creation
  • JDK

Summary

Hiring,
Greetings from Modern Agile Technologies.

Position: Amazon Connect Developer
Location : Atlanta, GA (Onsite)

Type:        Contract

Job Description:

Proficient AWS developer with Java programming language. Should be able to work on proxy creation of API’s, dependency libraries upgrade, jdk upgrade etc.

  • Experience of creating AWS Lex.
  • Proficiency in Amazon Connect console and flow designer, including an in-depth understanding of various contact flow blocks.
  • Knowledge of contact routing strategies, queues, and agent configuration etc.
  • Understanding of AWS services relevant to Amazon Connect (e.g Lambda,S3,Dynamo DB) for integration.
  • Knowledge of CI/CD pipeline to commit codes in GIT and move to other environments.

Contact Center Business Requirement

  • Conduct comprehensive business need analysis to identify critical requirements and opportunities for improvement
  • Design and implement contact flows that enhance the customer journey and optimize operational efficiency across multiple business units.
  • Identify opportunities for automation and efficiency improvements
  • Translate complex business requirements into robust, functional contact flow designs that meet both strategic and operational objectives.
  • Ensure contact flows are proactive. Resilient solution to mitigate potential issues and ensure business continuity.
  • Collect and analyze complex contact center data to identify trends, pinpoint root cause of issues, and develop effective solutions.

Collaboration

Effective communicate and collaborate with development , testing teams and line of business for integrations and customer solutions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91131370
  • Position Id: 9110236
  • Posted 20 hours ago
Contact the job poster
AP

Anji Palakunta

Recruiter @ Modern Agile Technologies, LLC
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