**W2 candidates only - Must be authorized to work in the U.S without employer sponsorship**
**Local candidates to Boston, MA only. Able to commute to the office 2–3 days per week on a hybrid schedule**
Title: Desktop Support Engineer - Level 2
Employment Type: Full-Time Direct Hire
Hours: Monday-Friday 9am-5pm (No on-call rotation or off hours work)
Location: Hybrid - First 2-4 weeks onsite training in Marlborough, MA then hybrid onsite at clients in Greater Boston area. Will need to be available to travel back to Marlborough occasionally to deliver equipment, complete trainings, etc.
Description: Level 2 Desktop Support role focused on troubleshooting escalated issues, supporting IT infrastructure, and delivering end-user support across multiple channels (phone, email, walk-up, web). You will play a key role in bridging the gap between entry-level support and more advanced infrastructure teams.
*We''re looking for someone who has owned issues end to end (not just ticket routing), basic scripting in PowerShell, and worked in modern environments like Intune*
Required Skills:
- Experience working as an IT Support, Help Desk, Desktop Analyst, or Junior System Admin/Engineer
- Hands-on experience with Windows environments
- Experience working with Active Directory (user management, permissions, group membership)
- Microsoft Intune - Prepare, deploy, maintain, and update software applications through Intune, not just manage devices
- Single Sign-On integrations - supporting and troubleshooting SSO-enabled applications
- Powershell Scripting knowledge (running scripts, minor modifications)
- Basic Networking knowledge (IP, DNS, DHCP, VPN, Wi-Fi)
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