Role Overview
This is a hands-on IT Implementation Engineer role supporting the opening, relocation, acquisition, and integration of healthcare offices across the organization. The person in this role acts as the bridge between technical teams, vendors, and business stakeholders to ensure new locations and IT projects are delivered successfully from planning through implementation. Responsibilities include coordinating network and infrastructure deployments, managing vendors, supporting hardware and software installations, and ensuring all systems are fully operational before go-live. The environment is fast-paced, project-driven, and may require occasional overtime to meet project deadlines and support critical implementations. The hiring manager emphasized that candidates with a healthcare industry background tend to be the most successful because they understand the pace, urgency, and complexity of supporting healthcare operations.
What the Hiring Manager is Looking For
- Healthcare experience is highly preferred, ideally supporting clinics, medical practices, hospitals, or healthcare-related technology environments.
- Outstanding soft skills are critical. This role requires someone who can communicate effectively with executives, vendors, technicians, and office staff while keeping projects on track.
- The ability to "read the room" is important. The manager wants someone who can adapt their communication style, understand stakeholder needs, navigate challenging situations professionally, and build strong working relationships.
- Flexibility is key, as there may be overtime or after-hours work tied to office openings, migrations, or implementation projects.
Top 3 Skills Needed
IT Project & Implementation Management
- Experience leading infrastructure deployments, office openings, relocations, acquisitions, or technology rollouts.
- Ability to manage timelines, vendors, stakeholders, and multiple concurrent projects.
- Network Infrastructure & Technical Support
- Strong understanding of networking, hardware deployments, Windows environments, Meraki networking, troubleshooting, and IT integrations.
- Ability to resolve technical issues and oversee successful implementations.
- Communication & Relationship Management
- Excellent interpersonal skills with the ability to work across technical and non-technical teams.
- Must be customer-focused, adaptable, detail-oriented, and comfortable navigating different personalities and situations.
- The hiring manager specifically highlighted soft skills and the ability to "read the room" as major factors for success.
Ideal Candidate Summary:
Looking for a technically strong IT implementation professional with healthcare experience who can manage projects, coordinate vendors and stakeholders, and communicate effectively in a fast-paced environment where relationship-building and adaptability are just as important as technical skills. There may be occasional overtime to support office openings, migrations, and critical implementations.
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