Overview:We are seeking a Desktop Support Technician with strong experience supporting Windows environments. This role provides Tier I-II technical assistance to end users, focusing on troubleshooting Windows 10/11 systems, core productivity applications, and enterprise tools. The technician will handle support requests across phone, email, and in-person interactions while delivering excellent customer service.
Key ResponsibilitiesTechnical Support
- Provide Tier I-II support for end users running Windows 10/11, including OS configuration, performance troubleshooting, updates, and patching.
- Diagnose and resolve issues involving Windows desktops, laptops, Microsoft Office applications, printers, VPN clients, and network connectivity.
- Support core Windows features such as user profiles, BitLocker, file permissions, mapped drives, and system policies.
- Assist with troubleshooting Outlook, Teams, OneDrive sync issues, and other Microsoft 365 applications.
- Guide users through troubleshooting steps and communicate solutions in a clear, user-friendly manner.
Ticket Management
- Log, track, and prioritize tickets in the IT service management system.
- Ensure timely response and resolution of Windows-related incidents and requests.
- Escalate advanced OS, networking, or system issues when necessary while maintaining ownership until completion.
User Assistance
- Assist users with workstation setup, including Windows device imaging, configuration, domain join, profile migration, and software installation.
- Help with setting up peripherals such as monitors, docking stations, printers, and VoIP devices.
- Provide basic training on everyday Windows functions, common applications, and best practices.
Documentation
- Maintain accurate technical records, including troubleshooting steps, resolutions, and system updates.
- Develop and update knowledge base articles for recurring Windows issues such as password resets, printer troubleshooting, VPN configuration, and mapped drive problems.
Collaboration
- Work closely with system administrators and network teams to resolve issues related to Active Directory, Group Policy, DNS, DHCP, and domain connectivity.
- Communicate clearly with technical and non-technical staff to ensure smooth operations and outstanding user support.
- Demonstrate reliability, professionalism, and strong customer-service communication skills.
Job Type & LocationThis is a Contract to Hire position based out of Fort Lauderdale, FL.
Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Fort Lauderdale,FL.
Application DeadlineThis position is anticipated to close on Mar 14, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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