Senior Computer Support Specialist

Overview

Job Summary

Galapagos Federal Systems, LLC is seeking a skilled and motivated professional to join our team as a Computer Support Specialist. This position offers the opportunity to work in a dynamic, collaborative environment supporting mission-critical operations.

The Computer Support Specialist provides advanced technical support by diagnosing and resolving hardware and software issues, configuring and imaging systems, and deploying and maintaining computer equipment and peripherals. This role also supports end users by delivering training on hardware, operating systems, and common business applications such as printing, word processing, and email.

Key responsibilities include responding to support requests via phone, web, and email using remote support tools and automated ticketing systems, as well as performing on-site troubleshooting when required. The specialist will also manage user accounts and ensure timely resolution of technical issues.

The ideal candidate demonstrates strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced, customer-focused environment.

Key Responsibilities

The Computer Support Specialist will:

• Provide advanced technical support by diagnosing and resolving complex hardware and software issues
• Configure, image, deploy, maintain, and repair computer systems and peripheral devices
• Respond to service requests via phone, email, and web portals using remote support tools and automated ticketing systems
• Perform on-site troubleshooting and hands-on technical support as required
• Train end users on hardware and software, including operating systems and standard business applications (e.g., printing, word processing, email)
• Manage user accounts and access in accordance with organizational policies and security requirements
• Accurately document issues, resolutions, and system changes within the ticketing system

Requirements

Skills and Experience

The Computer Support Specialist must have:

• Active Secret Clearance
• 4+ years of experience performing PC maintenance and desktop support functions
• Advanced knowledge of desktop and laptop hardware, operating systems, and enterprise software
• Strong troubleshooting and problem-solving skills, with the ability to diagnose complex technical issues
• Experience providing Tier II/III or senior-level technical support in an enterprise environment
• Proficiency with remote support tools and IT service management (ITSM) or ticketing systems
• Excellent customer service and communication skills
• Ability to work independently in a fast-paced, mission-focused environment

Education and Certifications

The Computer Support Specialist must meet the following:

Required

• At least a high school diploma or GED
• DoD 8570.01-M-compliant IAT II certification, as specified in BBP 05-PR-M-0002

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Parental Leave
• Tuition reimbursement
• Paid federal holidays

Security Clearance

A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Posted Salary Range

USD $90,000.00 - USD $95,000.00 /Yr.