Technology Support Analyst I

About Kirkland & Ellis

At Kirkland & Ellis, we don't just meet the standard for legal excellence - we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 23 offices worldwide. Our dedicated professionals share our lawyers' commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

What You'll Do

Do you enjoy solving technology challenges while delivering hands-on support that keeps professionals productive and connected?

As a Technology Support Analyst I, you'll provide day-to-day technical support for desktop hardware, software, and workplace technology across the firm. This role focuses on diagnosing and resolving issues related to personal computers, mobile devices, and collaboration tools while ensuring a seamless user experience for attorneys and business professionals.

Working closely with other Information Technology (IT) teams, you'll troubleshoot a variety of desktop and application issues, assist with system upgrades and deployments, and support conference room technology. Success in this role requires strong analytical thinking, excellent customer service, and the ability to remain organized and responsive in high-pressure environments with competing priorities.
You'll also contribute to firmwide technology rollouts, participate in scheduled maintenance windows, and help maintain accurate documentation and ticket tracking to support efficient service delivery.
This position requires the individual to be in the office 100% of the time.

Desktop Support & Troubleshooting: Diagnose, repair, and maintain personal computers, peripherals, and software applications to ensure reliable day-to-day operations.
Technical Issue Resolution: Investigate user-reported issues and determine the best resolution through hands-on troubleshooting or timely escalation to specialized technical teams.
Operating System & Application Support: Provide support for Microsoft Windows 11, Microsoft 365 applications, and other firm-standard software used across the organization.
Remote Access Support: Assist users with remote computing tools including virtual private networks (VPN), Citrix environments, and remote support solutions.
Mobile Device Assistance: Configure and troubleshoot mobile devices such as iPhones and iPads, including mobile device management tools and authentication solutions.
Audio-Visual & Conference Room Support: Set up and troubleshoot video conferencing and audio systems to ensure meetings and presentations run smoothly.
Ticket Management & Documentation: Record and track all requests and incidents within the service management platform, maintaining accurate documentation and ownership throughout the resolution process.
Knowledge Sharing & Process Improvement: Document new solutions, troubleshooting techniques, and process updates to strengthen internal knowledge resources.
Team Collaboration: Partner with colleagues and cross-functional technology teams to resolve complex issues and support firmwide technology initiatives.
Technology Rollouts & Maintenance: Assist with system upgrades, project deployments, and scheduled maintenance windows, including occasional evening or weekend work when required.

What You'll Bring

Education: Bachelor's degree in Computer Science or a related field, or equivalent experience
Experience: 3-4 years of technology support experience in a professional services environment; law firm experience is preferred.
Desktop & Operating System Expertise: Experience supporting Windows-based environments, desktop hardware, and enterprise productivity applications.
Remote Access & Collaboration Tools: Familiarity with remote computing technologies such as Citrix, virtual private networks (VPN), and remote support platforms.
Mobile & Device Support: Experience configuring and troubleshooting iOS devices, along with basic knowledge of macOS environments.
Networking & Voice Systems Knowledge: Basic understanding of wireless networking and Voice over Internet Protocol (VoIP) telephone systems.
Service Management Systems: Experience using ticketing platforms such as ServiceNow or similar Information Technology Service Management (ITSM) systems.
Customer Service & Communication: Strong interpersonal, written, and verbal communication skills with the ability to support professionals across all levels of the organization.
Problem-Solving & Organization: Ability to prioritize multiple issues, analyze technical problems, and deliver efficient solutions in fast-paced environments.
Certifications (Preferred): CompTIA A+ and/or Microsoft certifications are desirable.
Additional Technical Exposure (Preferred): Experience supporting audio-visual technology or conference room systems is a plus.

If you're passionate about hands-on technology support and enjoy helping professionals stay productive through reliable IT solutions, we encourage you to apply and grow your career with our team.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."

Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Hybrid #LI-LB1