Delivery Manager – Healthcare Payer / FACETS

Job Summary

We are seeking an experienced Delivery Manager with strong Healthcare Payer domain expertise and hands-on experience with the TriZetto FACETS platform. The ideal candidate will lead large-scale IT delivery portfolios, including application development, production support, maintenance, modernization, and managed services.

This role requires strong leadership in delivery governance, SLA management, financial oversight, client engagement, and cross-functional team management.

Key Responsibilities

• Lead end-to-end delivery of large-scale Healthcare Payer and FACETS programs.
• Manage application development, production support, AMS, maintenance, and modernization initiatives.
• Oversee FACETS implementations, enhancements, upgrades, and integrations.
• Manage SLA-driven and outcome-based delivery engagements, ensuring quality and client satisfaction.
• Handle portfolio budgeting, resource allocation, capacity planning, forecasting, and financial management.
• Establish KPIs, delivery governance, executive reporting, and continuous improvement processes.
• Lead large onshore/offshore delivery teams and manage client stakeholders.
• Identify delivery risks, resolve escalations, and drive operational excellence.
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Required Qualifications

• 15+ years of overall IT experience, including extensive delivery management experience.
• Strong experience managing large-scale Healthcare Payer delivery portfolios.
• Hands-on experience with TriZetto FACETS and its implementations, upgrades, or support programs.
• Strong understanding of Claims, Membership, Enrollment, Billing, Provider Management, and Network Management.
• Experience managing Application Development, Production Support, AMS, and Managed Services.
• Proven experience managing multi-million-dollar programs, budgets, SLAs, and distributed teams.
• Strong client-facing communication, executive stakeholder management, and leadership skills.
• Experience with Agile, Waterfall, and Hybrid delivery methodologies.
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Preferred Skills :

• PMP, PgMP, SAFe, or ITIL certifications.
• Healthcare modernization and digital transformation experience.
• Familiarity with Jira, Azure DevOps, and ServiceNow.