Desktop Support Technician

Role Overview

The Desktop Support Technician provides hands-on deskside support for end users, resolving incidents, performing system refreshes, and supporting a wide range of specialized hardware and peripherals. This role includes working ticketed incidents, IMAC activities, and providing walk-up IT support in staffed locations. Experience in healthcare environments is a plus.

Key Responsibilities

• Resolve software break/fix incidents, ensuring timely and effective issue resolution
• Perform IMAC activities including software installations, machine upgrades, and device moves
• Support PC refresh initiatives, including system replacements and reconfigurations
• Provide hands-on support for a broad range of specialized peripherals, including:
  • Paper and ID scanners
  • Barcode scanners
  • Credit card readers
  • Label printers
  • Signature pads
  • Dragon dictation microphones
  • RFID readers
• Deliver professional deskside and walk-up support at staffed technology walk-up bars
• Use the ServiceNow ticketing system to document, track, and resolve incidents and requests
• Provide remote support using LogMeIn as needed
• Perform basic Active Directory tasks, including user account and access support
• Support end users in a Windows 10 and Microsoft Office environment

Required Skills & Experience

• Experience providing deskside desktop support in an enterprise environment
• Strong troubleshooting skills for Windows 10 and Microsoft Office
• Hands-on experience supporting end-user peripherals and specialized devices
• Basic working knowledge of Active Directory
• Experience working incidents and requests through a ticketing system
• Strong customer service skills and the ability to support users in person

Preferred / Nice to Have

• Prior hospital or healthcare environment desktop support experience
• Experience using ServiceNow (preferred but not required)
• Experience providing support in walk-up IT support locations

Ideal Candidate

• Detail-oriented and customer-focused
• Comfortable supporting users in high-visibility, fast-paced environments
• Able to balance technical troubleshooting with strong communication and professionalism

Job Type & Location
This is a Contract position based out of Olney, MD.
Pay and Benefits
The pay range for this position is $20.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Olney,MD.
Application Deadline
This position is anticipated to close on May 9, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.