CAPPS
CAPPS

SOAH - Systems Administrator II

Austin, TX, US • Posted 20 hours ago • Updated 7 hours ago
Full Time
On-site
USD $5,178.00 - 5,178.00 per month
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Supervision
  • Internet
  • Servers
  • Operating Systems
  • Security Management
  • Organizational Skills
  • System Administration
  • Technical Support
  • Science
  • Computer Science
  • Microsoft Windows
  • Microsoft Servers
  • Domain Controllers
  • Computer Hardware
  • Microsoft
  • Audiovisual
  • AV
  • Microsoft Exchange
  • Remote Access
  • Virtual Private Network
  • Help Desk
  • Workflow
  • Problem Solving
  • Conflict Resolution
  • Critical Thinking
  • Software Packaging
  • Patch Management
  • Cloud Computing
  • Productivity
  • Microsoft Office
  • Sharepoint Online
  • Microsoft Outlook
  • Adobe Acrobat
  • Management
  • Inventory
  • Organized
  • Customer Service
  • Writing
  • Health Insurance
  • Health Care
  • Insurance
  • Life Insurance
  • Training
  • Military
  • Information Technology
  • PDF
  • Information Systems
  • FBI
  • Human Resources

Summary

Job Description

Performs routine (journeylevel) systems administration work. Work involves assisting with the upkeep, configuration, and reliable operation of SOAH information systems. Installs and upgrades computer components and system software. Will act as primary help desk administrator, responding to daily calls, emails and support requests. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

This position works in a hybrid work environment. Employee must be willing and able to physically work in the office on a set schedule each week and provide additional coverage as needed. When working from home, adequate space and infrastructure, to include reliable high speed internet, must be in place to support business needs.

Essential Job Duties

  • Performs IT troubleshooting support.
  • Responds to incident and problem tickets by processing service requests and tasks.
  • Assists in determining system software or hardware required to configure or modify systems.
  • Prepares and maintains operating procedures for technical support, troubleshooting, maintenance, and systems administration techniques.
  • Supports the installation, configuration, maintenance, and administration of servers, operating systems, and applications.
  • Assists in completing projects, and in performing systems software and hardware reviews.
  • Assists in information systems security administration.
  • Assists in maintaining and organizing IT hardware inventory.
  • Performs other duties as assigned.

Minimum Qualifications

  • Four years experience in systems administration, help desk, or system support; or
  • Graduation from an accredited college or university with a Bachelor's degree in a technology related field may substitute for the experience;
  • Graduation from a technical school in a related technology field may substitute for experience.
  • Graduation with an Associate's degree in a technology related field may substitute for two of the four years experience.

Preferred Qualifications

  • Major course work in Information Systems, Information Science, or Computer Science.
  • Technical certification relevant to this position.

Knowledge/Skills/Abilities

  • Knowledge of Microsoft Windows 11 enterprise environment, Microsoft Server/Domain Controllers and desktop hardware architectures.
  • Knowledge of teleconferencing solutions such as Microsoft Teams, Zoom, conference room AV equipment.
  • Knowledge of Microsoft 365 administration (Entra ID, SharePoint Online, Exchange Online, Intune, Teams Admin Center).
  • Knowledge of Remote access technologies, modern VPNs, and Zero Trust concepts (Global Secure Access/SSE).
  • Skilled in managing help desk tickets and associated workflows.
  • Skilled in problem solving and critical thinking.
  • Skilled in configuring and preparing computer systems for end users.
  • Skilled in software packaging, deployment, and patch management (PDQ Connect/Deploy/Inventory, Intune or similar).
  • Skilled in supporting and optimizing modern cloud productivity suites, including Microsoft 365 (SharePoint Online, Word, Outlook, Teams) and Adobe Acrobat Enterprise.
  • Ability to identify user needs and perform work related tasks promptly and professionally.
  • Ability to recognize, analyze, and resolve complex technical issues.
  • Ability to manage physical inventory and maintain an organized work environment.
  • Ability to write technical procedures.
  • Ability to provide excellent customer service.
  • Ability to communicate technical issues effectively, both verbally and in writing.
  • Ability to work in a multidisciplinary team environment.
  • Ability to lift and relocate 30 lbs.
  • Must be able and willing to work physically in the office during work hours as required.
  • Must be able to work physically in the office on weekends and afterhours as required.
  • Ability to travel, up to 5% as needed.

Benefits

Positions with the State Office of Administrative Hearings may offer the following benefits:
  • Statepaid health insurance (a 60day waiting period will apply if not currently employed by the State of Texas)
  • Statepaid life insurance for the employee
  • Retirement plan
  • Monthly annual and sick leave accruals
  • An average of 13 paid holidays per fiscal year (September 1 st through August 31 st )
  • Participation in agencysponsored work alternative programs
  • Participation in agency Employee Assistance Plan (EAP)
  • Dependent health insurance
  • Texa$aver 401(k) and 457 programs
  • TexFlex healthcare and dependent care reimbursement accounts
  • Dental insurance
  • Term life insurance
  • Shortterm and longterm disability coverage

Military/Veteran Information

  • Use your military skills to qualify for this position or other jobs. Please visit the Texas Workforce Commission's skills work page at to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets.
  • Additional military crosswalk information may be found on the Texas State Auditor's website at: _InformationTechnology.pdf

Additional Information

  • Selected applicant must reside in Texas.
  • Professional references may be requested following the interview.
  • Applicants must be able to certify their ability to maintain the security and integrity of critical infrastructure and information systems.
  • Criminal background checks, driving history, and reference checks are conducted on all applicants selected for hire. Certain positions require a fingerprint background check that is submitted to the Federal Bureau of Investigation (FBI).
  • The State Office of Administrative Hearings participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the United States. The agency does not participate in any visa sponsorship program.
  • The State Office of Administrative Hearings is an equal opportunity employer. Any form of unlawful discrimination, harassment, or retaliation that affects any aspect of employment and participation in the workplace environment is strictly prohibited.
  • Men aged 18 through 25 must be registered with the Federal Selective Service System or have an exemption from registration.
  • Applicants contacted for interviews who need special accommodations should notify Human Resources prior to the interview.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80183300
  • Position Id: 51f7ecec5c7ce1fc885045ad5fd4bb6e
  • Posted 20 hours ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technical Support Tech - Technical Support Tech I

Austin, Texas

•

Today

Easy Apply

Full-time

$20 - $20 per hour

Technical Support Tech - Technical Support Tech I

Austin, Texas

•

Today

Easy Apply

Full-time

$20 - $20 per hour

IT Support Technician

Austin, Texas

•

3d ago

Easy Apply

Contract

20

Support Technician-1/Hardware Support/ Desktop Support Technician at Austin, TX (Onsite)

Austin, Texas

•

3d ago

Easy Apply

Third Party, Contract

Depends on Experience

Search all similar jobs
More jobs at CAPPS in Austin, TX